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Description
  • This paper is based on the experiences of a research project with the aim to develop modeling and assessment readiness for IT companies. As a part of the project, process assessments for process improvement purposes were performed in some of the participating companies. This paper describes the background of applying process reference model based assessment and modeling of the processes for the same process instance. Some findings and experiences based on an industry case are documented. We also discuss how these approaches could be combined in an efficient way.
  • This paper is based on the experiences of a research project with the aim to develop modeling and assessment readiness for IT companies. As a part of the project, process assessments for process improvement purposes were performed in some of the participating companies. This paper describes the background of applying process reference model based assessment and modeling of the processes for the same process instance. Some findings and experiences based on an industry case are documented. We also discuss how these approaches could be combined in an efficient way. (en)
Title
  • Modeling and Assessment in IT Service Process Improvement
  • Modeling and Assessment in IT Service Process Improvement (en)
skos:prefLabel
  • Modeling and Assessment in IT Service Process Improvement
  • Modeling and Assessment in IT Service Process Improvement (en)
skos:notation
  • RIV/61989100:27240/08:00021104!RIV11-MSM-27240___
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • Z(MSM6198910027)
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 379851
http://linked.open...ai/riv/idVysledku
  • RIV/61989100:27240/08:00021104
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Process improvement, assessment, process models, modeling (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [304EA01FA2FE]
http://linked.open...v/mistoKonaniAkce
  • Dublin, Ireland
http://linked.open...i/riv/mistoVydani
  • Berlin/Heidelberg
http://linked.open...i/riv/nazevZdroje
  • SOFTWARE PROCESS IMPROVEMENT, PROCEEDINGS
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Ježek, David
  • Štolfa, Svatopluk
  • Vondrák, Ivo
  • Barafort, Béatrix
  • Makinen, Timo
  • Varkoi, Tiomo
http://linked.open...vavai/riv/typAkce
http://linked.open...ain/vavai/riv/wos
  • 000260417700011
http://linked.open.../riv/zahajeniAkce
http://linked.open...n/vavai/riv/zamer
issn
  • 1865-0929
number of pages
http://purl.org/ne...btex#hasPublisher
  • Springer Netherlands
https://schema.org/isbn
  • 978-3-540-85934-5
http://localhost/t...ganizacniJednotka
  • 27240
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