. "Koncepce TQM ve ve\u0159ejn\u00FDch slu\u017Eb\u00E1ch" . . "1"^^ . "RIV:J17/98:27360 324" . "RIV:J17/98:27360 324!RIV/1998/MSM/MSM8R30" . . . "Vysok\u00E1 \u0161kola b\u00E1\u0148sk\u00E1 - Technick\u00E1 univerzita Ostrava" . . "The TQM conception at Public Service"@en . . "The TQM conception at Public Service"@en . "[8A3E2A3B5144]" . "Koncepce TQM ve ve\u0159ejn\u00FDch slu\u017Eb\u00E1ch" . "771892" . . . . "Ostrava" . "80-86111-18-0" . "1"^^ . "Po\u017E\u00E1rn\u00ED ochrana" . "208;218" . "27360" . "0"^^ . "Nenad\u00E1l, Jaroslav" .