"reliability; validity; Servqual; satisfaction survey; rate of satisfaction; satisfaction"@en . . "e-Pedagogium (on-line)" . . . "1" . "Zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve \u0161kole s vyu\u017Eit\u00EDm dotazn\u00EDku Servqual" . "1"^^ . "18"^^ . "1"^^ . . "2014" . "RIV/70883521:28150/14:43871988!RIV15-MSM-28150___" . . "V" . . "\u010Cl\u00E1nek vymezuje pojmy spokojenost a m\u00EDra spokojenosti z hlediska managementu kvality a pedagogiky. Z\u00E1rove\u0148 varuje p\u0159ed p\u0159\u00EDli\u0161 jednostrann\u00FDm vn\u00EDm\u00E1n\u00EDm spokojenosti v oblasti edukace. D\u00E1le p\u0159edstavuje obecnou metodiku zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve vzd\u011Bl\u00E1v\u00E1n\u00ED. Prezentuje n\u00E1stroj Servqual a jeho teoretick\u00E1 v\u00FDchodiska, p\u0159i\u010Dem\u017E se zam\u011B\u0159uje na jeho ov\u011B\u0159en\u00ED v praxi sekund\u00E1rn\u00ED \u0161koly, konkr\u00E9tn\u011B zji\u0161t\u011Bn\u00ED jeho validity a reliability. V z\u00E1v\u011Bru shrnuje mo\u017Enosti a limity aplikace Servqualu v \u010Desk\u00E9m eduka\u010Dn\u00EDm prost\u0159ed\u00ED."@cs . "Zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve \u0161kole s vyu\u017Eit\u00EDm dotazn\u00EDku Servqual"@cs . "Satisfaction Survey at School with the Use of Servqual Questionnaire"@en . . "57452" . . "CZ - \u010Cesk\u00E1 republika" . "Zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve \u0161kole s vyu\u017Eit\u00EDm dotazn\u00EDku Servqual"@cs . "Satisfaction Survey at School with the Use of Servqual Questionnaire"@en . . "The article defines concepts of satisfaction and rate of satisfaction from the view of quality management and educational science. At the same time it warns against one-sided account of satisfaction in education. It introduces a general methodology of satisfaction surveys in education. It presents a tool called Servqual, its theoretical background and verification of its validity and reliability at a secondary school. In the conclusion it summarizes possibilities and limits of Servqual application in Czech educational environment."@en . "Zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve \u0161kole s vyu\u017Eit\u00EDm dotazn\u00EDku Servqual" . "Ko\u010Dvarov\u00E1, Ilona" . "\u010Cl\u00E1nek vymezuje pojmy spokojenost a m\u00EDra spokojenosti z hlediska managementu kvality a pedagogiky. Z\u00E1rove\u0148 varuje p\u0159ed p\u0159\u00EDli\u0161 jednostrann\u00FDm vn\u00EDm\u00E1n\u00EDm spokojenosti v oblasti edukace. D\u00E1le p\u0159edstavuje obecnou metodiku zji\u0161\u0165ov\u00E1n\u00ED spokojenosti ve vzd\u011Bl\u00E1v\u00E1n\u00ED. Prezentuje n\u00E1stroj Servqual a jeho teoretick\u00E1 v\u00FDchodiska, p\u0159i\u010Dem\u017E se zam\u011B\u0159uje na jeho ov\u011B\u0159en\u00ED v praxi sekund\u00E1rn\u00ED \u0161koly, konkr\u00E9tn\u011B zji\u0161t\u011Bn\u00ED jeho validity a reliability. V z\u00E1v\u011Bru shrnuje mo\u017Enosti a limity aplikace Servqualu v \u010Desk\u00E9m eduka\u010Dn\u00EDm prost\u0159ed\u00ED." . . "RIV/70883521:28150/14:43871988" . . "28150" . "[48FAE2E28D7D]" . . . . . "1213-7499" . . .