"Na z\u00E1klad\u011B deskripce podstaty a funkce call centra a marketingov\u00E9 komunikace ve firm\u011B Z ELEKTRO realizovat ve firm\u011B v\u00FDzkum umo\u017E\u0148uj\u00EDc\u00ED vyvodit z\u00E1v\u011Bry o \u00FAloze t\u011Bchto \u010Dinitel\u016F v dosahov\u00E1n\u00ED konkuren\u010Dn\u00EDch v\u00FDhod a konkuren\u010Dn\u00ED schopnosti." . "Customer relationship management; competititve ability theory; contact centre"@en . . "1"^^ . "[E57BF82122F1]" . "Mexico" . "1"^^ . . "6"^^ . "Mexico" . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@cs . . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets" . "Guadalajara, Mexico" . "Na z\u00E1klad\u011B deskripce podstaty a funkce call centra a marketingov\u00E9 komunikace ve firm\u011B Z ELEKTRO realizovat ve firm\u011B v\u00FDzkum umo\u017E\u0148uj\u00EDc\u00ED vyvodit z\u00E1v\u011Bry o \u00FAloze t\u011Bchto \u010Dinitel\u016F v dosahov\u00E1n\u00ED konkuren\u010Dn\u00EDch v\u00FDhod a konkuren\u010Dn\u00ED schopnosti."@cs . "On the basis of a description of the substance and functions of call centres and marketing communications in Z ELEKTRO, to carry out some research that would enable the extrapolation of conclusions on the role of these factors in the attaining of competitive advantage and competitive capabilities."@en . "Z(MSM 265300021)" . "Proceedings of the 8th International Conference on Global Business and Economic" . "28120" . . . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@en . . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@en . . "RIV/70883521:28120/04:63501494!RIV/2005/MSM/281205/N" . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@cs . . . . "1011-1017" . . "0-9747415-0-7" . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets" . . "558965" . "2003-01-01+01:00"^^ . "RIV/70883521:28120/04:63501494" . . . . . "Koz\u00E1k, Vratislav" .