"44" . . . "2003-01-01+01:00"^^ . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@en . "Customer relationship management, competititve ability theory, contact centre"@en . "RIV/70883521:28120/03:63501495!RIV/2004/MSM/281204/N" . . . . . . "Vyu\u017E\u00EDv\u00E1n\u00ED kontaktn\u00EDch center a \u0159\u00EDzen\u00ED vztah\u016F se z\u00E1kazn\u00EDky (CRM) pro zv\u00FD\u0161en\u00ED konkurenceschopnosti v\u00FDrobc\u016F na stagnuj\u00EDc\u00EDch trz\u00EDch"@cs . "Technick\u00E1 univerzita v Liberci" . "Z(MSM 265300021)" . . . "Vyu\u017E\u00EDv\u00E1n\u00ED kontaktn\u00EDch center a \u0159\u00EDzen\u00ED vztah\u016F se z\u00E1kazn\u00EDky (CRM) pro zv\u00FD\u0161en\u00ED konkurenceschopnosti v\u00FDrobc\u016F na stagnuj\u00EDc\u00EDch trz\u00EDch" . "Vyu\u017E\u00EDv\u00E1n\u00ED kontaktn\u00EDch center a \u0159\u00EDzen\u00ED vztah\u016F se z\u00E1kazn\u00EDky (CRM) pro zv\u00FD\u0161en\u00ED konkurenceschopnosti v\u00FDrobc\u016F na stagnuj\u00EDc\u00EDch trz\u00EDch"@cs . "Koz\u00E1k, Vratislav" . "Liberec" . "Na z\u00E1klad\u011B deskripce podstaty a funkce call centra a marketingov\u00E9 komunikace ve firm\u011B Z ELEKTRO realizovat ve firm\u011B v\u00FDzkum umo\u017E\u0148uj\u00EDc\u00ED vyvodit z\u00E1v\u011Bry o \u00FAloze t\u011Bchto \u010Dinitel\u016F v dosahov\u00E1n\u00ED konkuren\u010Dn\u00EDch v\u00FDhod a konkuren\u010Dn\u00ED schopnosti." . "Liberec" . "Sborn\u00EDk p\u0159\u00EDsp\u011Bvk\u016F z VI. Mezin\u00E1rodn\u00ED konference %22Transformace hospod\u00E1\u0159stv\u00ED \u010CR p\u0159ed vstupem do EU%22" . . "Vyu\u017E\u00EDv\u00E1n\u00ED kontaktn\u00EDch center a \u0159\u00EDzen\u00ED vztah\u016F se z\u00E1kazn\u00EDky (CRM) pro zv\u00FD\u0161en\u00ED konkurenceschopnosti v\u00FDrobc\u016F na stagnuj\u00EDc\u00EDch trz\u00EDch" . . . . "0"^^ . "1"^^ . "The Creation of Contact Centres and Customer Relations Management in Oder to Improve the Competitive Ability of Manufacturers in Stagniting Markets"@en . "0"^^ . "RIV/70883521:28120/03:63501495" . "28120" . . "1"^^ . "634813" . "[B41509717340]" . "80-7083-738-1" . "1"^^ . "On the basis of a description of the substance and functions of call centres and marketing communications in Z ELEKTRO, to carry out some research that would enable the extrapolation of conclusions on the role of these factors in the attaining of competitive advantage and competitive capabilities."@en . . .