. "Kvalita slu\u017Eeb v leteck\u00E9 doprav\u011B"@cs . "Kvalita slu\u017Eeb v leteck\u00E9 doprav\u011B"@cs . . "Anal\u00FDza kvality leteck\u00E9 p\u0159epravy z hlediska z\u00E1kazn\u00EDka s vyu\u017Eit\u00EDm americk\u00FDch metod AQR a metodiky TQM pou\u017E\u00EDvan\u00E9 v Evrop\u011B"@cs . "21260" . . . "Univerzita Pardubice. Dopravn\u00ED fakulta Jana Pernera" . "S" . . . "RIV/68407700:21260/04:06102449!RIV08-MSM-21260___" . . "Ducho\u0148, Bed\u0159ich" . . "2004-06-09+02:00"^^ . "[D078F48E6096]" . "8;13" . "2"^^ . "Kvalita dopravn\u00EDch a p\u0159epravn\u00EDch proces\u016F a slu\u017Eeb" . . "AQR; Airline; CONSUMER; Quality; TQM"@en . "La qualit\u00E9 de service dans le transport a\u00E9rien" . "In this paper we expose the quality of service in air transport. We analyze the characteristics of the quality from the point of view of the consumer. Methods evaluation of quality used in the United States (Airline Quality Rating) and Total Quality Management (TQM) in Europe are described."@en . "La qualit\u00E9 de service dans le transport a\u00E9rien" . . "2"^^ . . "80-7194-675-3" . "Pardubice" . . "Pardubice" . . . "The quality of service in air transport"@en . . "RIV/68407700:21260/04:06102449" . "Dans cet article nous pr\u00E9sentons la qualit\u00E9 de service dans le transport a\u00E9rien. Nous analysons les caract\u00E9ristiques de la qualit\u00E9 du point de vue du consommateur. Des m\u00E9thodes d\u00B4\u00E9valuation de la qualit\u00E9 utilis\u00E9es aux \u00C9tats Unis (Airline Quality Rating) et le Total Quality Management (TQM) en Europe sont d\u00E9crites." . . "6"^^ . "The quality of service in air transport"@en . . . "Lamraoui, Noureddine" . "571064" .