. . . . "RIV/68407700:21230/13:00215311" . "21230" . "N" . . "2"^^ . . "*Analytick\u00FD model je dostupn\u00FD ve form\u011B modul pro MS Excel (dynamicky linkovan\u00E1 knihovna CC_Analytic.dll). Program umo\u017E\u0148uje stanoven\u00ED minim\u00E1ln\u00EDho po\u010Dtu agent\u016F a p\u0159\u00EDchoz\u00EDch kan\u00E1l\u016F call centra v p\u016Flhodinov\u00FDch intervalech tak, aby pravd\u011Bpodobnost \u010Dek\u00E1n\u00ED klienta po odbaven\u00ED v IVR nep\u0159ekro\u010Dila po\u017Eadovanou hodnotu, nap\u0159. aby z\u00E1kazn\u00EDk v 80 % ne\u010Dekal d\u00E9le ne\u017E 20 s. Vstupn\u00EDmi parametry jsou: p\u0159edpokl\u00E1dan\u00FD profil nab\u00EDzen\u00E9ho zat\u00ED\u017Een\u00ED v \u010Dase, pr\u016Fm\u011Brn\u00E9 doby hovoru, administrativy a doby obsluhy v IVR , po\u017Eadovan\u00E1 pravd\u011Bpodobnost \u010Dek\u00E1n\u00ED, po\u017Eadovan\u00E1 pravd\u011Bpodobnost ztr\u00E1ty. V\u00FDstupem je pak profil s minim\u00E1ln\u00EDm po\u010Dtem agent\u016F a p\u0159\u00EDpojn\u00FDch kan\u00E1l\u016F v jednotliv\u00FDch intervalech. Analytick\u00FD model p\u0159edpokl\u00E1d\u00E1 vz\u00E1jemnou nez\u00E1vislost jednotliv\u00FDch \u00FAsek\u016F a trp\u011Bliv\u00E9 z\u00E1kazn\u00EDky." . . "*Analytical model of call center"@en . . . "2"^^ . "60786" . . . "*Analytick\u00FD model call centra"@cs . "RIV/68407700:21230/13:00215311!RIV14-MSM-21230___" . "Hampl, Petr" . . . "*Analytical model of call center - module for MS Excel (dynamic linked library CC_Analytic.dll)."@en . "*Analytick\u00FD model call centra" . "*Analytick\u00FD model call centra"@cs . . "http://matlab.feld.cvut.cz/" . "CC_Analytic" . "call center"@en . "*Analytick\u00FD model je dostupn\u00FD ve form\u011B modul pro MS Excel (dynamicky linkovan\u00E1 knihovna CC_Analytic.dll). Program umo\u017E\u0148uje stanoven\u00ED minim\u00E1ln\u00EDho po\u010Dtu agent\u016F a p\u0159\u00EDchoz\u00EDch kan\u00E1l\u016F call centra v p\u016Flhodinov\u00FDch intervalech tak, aby pravd\u011Bpodobnost \u010Dek\u00E1n\u00ED klienta po odbaven\u00ED v IVR nep\u0159ekro\u010Dila po\u017Eadovanou hodnotu, nap\u0159. aby z\u00E1kazn\u00EDk v 80 % ne\u010Dekal d\u00E9le ne\u017E 20 s. Vstupn\u00EDmi parametry jsou: p\u0159edpokl\u00E1dan\u00FD profil nab\u00EDzen\u00E9ho zat\u00ED\u017Een\u00ED v \u010Dase, pr\u016Fm\u011Brn\u00E9 doby hovoru, administrativy a doby obsluhy v IVR , po\u017Eadovan\u00E1 pravd\u011Bpodobnost \u010Dek\u00E1n\u00ED, po\u017Eadovan\u00E1 pravd\u011Bpodobnost ztr\u00E1ty. V\u00FDstupem je pak profil s minim\u00E1ln\u00EDm po\u010Dtem agent\u016F a p\u0159\u00EDpojn\u00FDch kan\u00E1l\u016F v jednotliv\u00FDch intervalech. Analytick\u00FD model p\u0159edpokl\u00E1d\u00E1 vz\u00E1jemnou nez\u00E1vislost jednotliv\u00FDch \u00FAsek\u016F a trp\u011Bliv\u00E9 z\u00E1kazn\u00EDky."@cs . . "Modul pro MS Excel (dynamicky linkovan\u00E1 knihovna CC_Analytic.dll)" . . "*Analytical model of call center"@en . . "Je\u0161t\u011B nejsou stanoveny. Vyvinuto v r\u00E1mci smluvn\u00EDho v\u00FDzkumu pro spole\u010Dnost RWE \u010Desk\u00E1 republika, a.s. I\u010CO: 24275051" . "[456E472C9C13]" . "K\u0159\u00ED\u017Eovsk\u00FD, Franti\u0161ek" . "*Analytick\u00FD model call centra" .