. . "Call centr\u016Fm m\u00E1 pomoci certifikace" . "Customer services quality standardization in customer contact centres are becoming much important with regards to services differentiation. A new European standard EN 15838 creates a new service standardization concept, that might bee widely accepted in European Union countries. ECCCO Contact Centre Certified is trustworthy implementation of this new standard."@en . "249521" . "RIV/68407700:21230/10:00172627!RIV11-MSM-21230___" . "47" . "CZ - \u010Cesk\u00E1 republika" . . "1"^^ . . . "21230" . "Standardizace kvality z\u00E1kaznick\u00FDch slu\u017Eeb v z\u00E1kaznick\u00FDch kontaktn\u00EDch centrech nab\u00FDv\u00E1 d\u016Fle\u017Eitosti v souvislosti s diferenciac\u00ED slu\u017Eeb. Nov\u00E1 evropsk\u00E1 norma EN 15838 vytv\u00E1\u0159\u00ED nov\u00FD koncept standardizace slu\u017Eeb, kter\u00FD m\u00E1 \u0161anci na \u0161irok\u00E9 p\u0159ijet\u00ED v zem\u00EDch Evropsk\u00E9 unie. ECCCO Contact Centre Certified je d\u016Fv\u011Bryhodnou implementac\u00ED nov\u00E9ho standardu."@cs . . . . "[2C3AAAF5CAFD]" . "Standardizace kvality z\u00E1kaznick\u00FDch slu\u017Eeb v z\u00E1kaznick\u00FDch kontaktn\u00EDch centrech nab\u00FDv\u00E1 d\u016Fle\u017Eitosti v souvislosti s diferenciac\u00ED slu\u017Eeb. Nov\u00E1 evropsk\u00E1 norma EN 15838 vytv\u00E1\u0159\u00ED nov\u00FD koncept standardizace slu\u017Eeb, kter\u00FD m\u00E1 \u0161anci na \u0161irok\u00E9 p\u0159ijet\u00ED v zem\u00EDch Evropsk\u00E9 unie. ECCCO Contact Centre Certified je d\u016Fv\u011Bryhodnou implementac\u00ED nov\u00E9ho standardu." . "RIV/68407700:21230/10:00172627" . . . "V\u00EDt, David" . . "1210-3756" . "Call centr\u016Fm m\u00E1 pomoci certifikace"@cs . . "Strategie" . . "The certification should help to call centres"@en . . "Z(MSM6840770038)" . "contact centre; call centre; certification; european standard; en 15838; quality"@en . "Call centr\u016Fm m\u00E1 pomoci certifikace" . . "1"^^ . . "The certification should help to call centres"@en . . "1"^^ . "Call centr\u016Fm m\u00E1 pomoci certifikace"@cs . .