"Human Resources Requirements for Professional Management of ITSCM Process"@en . "V" . . "Trauner Verlag" . "978-3-85499-760-3" . "000288345500006" . . "8"^^ . . "Verlag" . . "Jind\u0159ich\u016Fv Hradec" . . . "262345" . . "27510" . "IDIMT - Interdisciplinary Information and Management Talks" . "The IT Services generally represent the important source and asset for effective working companies. The IT Services support key business processes and from this reason it is necessary to ensure their availability with correspondence of business processes requirements. The good quality of IT management does not only assume IT infrastructure technical knowledge but also process management and IT services management knowledge. The contribution deals with formulation of requirements on abilities of employees who manage the ITSCM process in companies. The authors will describe their own experience with human support of ITSCM implementation in logistic company." . . . "RIV/61989100:27510/10:10224695" . "2010-09-08+02:00"^^ . "Human Resources Requirements for Professional Management of ITSCM Process" . "IT service continuity management; ITIL; IT service; human potential; Human resources"@en . "Human Resources Requirements for Professional Management of ITSCM Process"@en . "Ministr, Jan" . "[B197B9A5174F]" . . . . "RIV/61989100:27510/10:10224695!RIV11-MSM-27510___" . . "2"^^ . "The IT Services generally represent the important source and asset for effective working companies. The IT Services support key business processes and from this reason it is necessary to ensure their availability with correspondence of business processes requirements. The good quality of IT management does not only assume IT infrastructure technical knowledge but also process management and IT services management knowledge. The contribution deals with formulation of requirements on abilities of employees who manage the ITSCM process in companies. The authors will describe their own experience with human support of ITSCM implementation in logistic company."@en . "Human Resources Requirements for Professional Management of ITSCM Process" . . . . . "1"^^ . "\u0160tevko, Martin" .