"10"^^ . "978-80-248-1704-0" . "V posledn\u00EDch letech se st\u00E1le \u010Dast\u011Bji objevuje po\u017Eadavek na zv\u00FD\u0161en\u00ED kvality v\u00FDkonu ve\u0159ejn\u00E9 spr\u00E1vy, zpr\u016Fhledn\u011Bn\u00ED jejich proces\u016F, zkvalitn\u011Bn\u00ED poskytovan\u00FDch slu\u017Eeb a v\u011Bt\u0161\u00EDho p\u0159ibl\u00ED\u017Een\u00ED ve\u0159ejn\u00E9 spr\u00E1vy ob\u010Danovi. V podm\u00EDnk\u00E1ch ve\u0159ejn\u00E9 spr\u00E1vy konkr\u00E9tn\u011B pak na \u00FArovni \u00FAzemn\u00ED samospr\u00E1vy m\u016F\u017Eeme vysledovat obl\u00EDbenost n\u011Bkolika metod, kter\u00E9 se vyzna\u010Duj\u00ED sv\u00FDm univerz\u00E1ln\u00EDm vyu\u017Eit\u00EDm a zam\u011B\u0159en\u00EDm na zkvalitn\u011Bn\u00ED v\u00FDstup\u016F a p\u0159idan\u00E9 hodnoty proces\u016F."@cs . . . . "[AC8C987C6CD8]" . . "MEKON 2008" . . "Vrabkov\u00E1, Iveta" . . . "Rozsah a vlivy zvy\u0161ov\u00E1n\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb v podm\u00EDnk\u00E1ch \u00FAzemn\u00ED samospr\u00E1vy v \u010CR"@cs . "1"^^ . "Rozsah a vlivy zvy\u0161ov\u00E1n\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb v podm\u00EDnk\u00E1ch \u00FAzemn\u00ED samospr\u00E1vy v \u010CR" . "Ostrava" . "Vysok\u00E1 \u0161kola b\u00E1\u0148sk\u00E1 - Technick\u00E1 univerzita Ostrava. Ekonomick\u00E1 fakulta" . . "Public administration; management; qualit; CAF; Common Assessment Framework; BSC; Balanced Scorecard; ISO 9001; Benchmarking"@en . "Range and influence sof public services quality risik in term sof lokal autorities in CR"@en . "1"^^ . . . "Range and influence sof public services quality risik in term sof lokal autorities in CR"@en . "RIV/61989100:27510/08:00018316!RIV09-MSM-27510___" . "Rozsah a vlivy zvy\u0161ov\u00E1n\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb v podm\u00EDnk\u00E1ch \u00FAzemn\u00ED samospr\u00E1vy v \u010CR" . . "In the last few years, the requirements on quality improvement of public administration performace, making its processes transparent, improvement of provided services and more subtantial approaching of public administration to a citizen are beany arisen more significant. A popular support for implementation of Instruments and methods of quality management public administration."@en . . "393451" . . "V" . . . . "RIV/61989100:27510/08:00018316" . . . "27510" . . "Rozsah a vlivy zvy\u0161ov\u00E1n\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb v podm\u00EDnk\u00E1ch \u00FAzemn\u00ED samospr\u00E1vy v \u010CR"@cs . "V posledn\u00EDch letech se st\u00E1le \u010Dast\u011Bji objevuje po\u017Eadavek na zv\u00FD\u0161en\u00ED kvality v\u00FDkonu ve\u0159ejn\u00E9 spr\u00E1vy, zpr\u016Fhledn\u011Bn\u00ED jejich proces\u016F, zkvalitn\u011Bn\u00ED poskytovan\u00FDch slu\u017Eeb a v\u011Bt\u0161\u00EDho p\u0159ibl\u00ED\u017Een\u00ED ve\u0159ejn\u00E9 spr\u00E1vy ob\u010Danovi. V podm\u00EDnk\u00E1ch ve\u0159ejn\u00E9 spr\u00E1vy konkr\u00E9tn\u011B pak na \u00FArovni \u00FAzemn\u00ED samospr\u00E1vy m\u016F\u017Eeme vysledovat obl\u00EDbenost n\u011Bkolika metod, kter\u00E9 se vyzna\u010Duj\u00ED sv\u00FDm univerz\u00E1ln\u00EDm vyu\u017Eit\u00EDm a zam\u011B\u0159en\u00EDm na zkvalitn\u011Bn\u00ED v\u00FDstup\u016F a p\u0159idan\u00E9 hodnoty proces\u016F." . .