"Spokojenost z\u00E1kazn\u00EDka a ekonomick\u00E9 aspekty jakosti."@cs . "Praha" . . "Praha" . "Customer satisfaction, quality related costs, quality management"@en . . "1"^^ . . "[288775BC3307]" . "2001-10-13+02:00"^^ . "Soudob\u00E9 trendy v \u0159\u00EDzen\u00ED jakosti IV." . "RIV/61989100:27360/01:00001187!RIV/2002/GA0/273602/N" . . "RIV/61989100:27360/01:00001187" . . "Customer satisfaction and economical aspects of quality"@en . "Spokojenost z\u00E1kazn\u00EDka a ekonomick\u00E9 aspekty jakosti." . "The paper deals with analysis of economic effects of customer satisfaction and loyalty increasing related with quality management systems performance."@en . "137-143" . . . "Spokojenost z\u00E1kazn\u00EDka a ekonomick\u00E9 aspekty jakosti."@cs . "V p\u0159\u00EDsp\u011Bvku jsou analyzov\u00E1ny ekonomick\u00E9 efekty zvy\u0161ov\u00E1n\u00ED spokojenosti a loajality z\u00E1kazn\u00EDk\u016F ve vztahu k v\u00FDkonnosti syst\u00E9m\u016F managementu jakosti." . "Customer satisfaction and economical aspects of quality"@en . "696748" . "P(GA101/01/0369)" . . . "Spokojenost z\u00E1kazn\u00EDka a ekonomick\u00E9 aspekty jakosti." . "7"^^ . . "Nenad\u00E1l, Jaroslav" . . . . "0"^^ . "1"^^ . "0"^^ . . . . "27360" . "ISQ, s.r.o." .