"320"^^ . "0"^^ . "The book deals with non technical measurements at quality management systems such as customer satisfaction and loyalty measurement, benchmarking, financial measurements, process performance measurements, self-assessment, system performance measurements with linkage to continuos improvements activities."@en . . "Measurements within quality management systems"@en . "686516" . "1"^^ . "0"^^ . . "Nenad\u00E1l, Jaroslav" . . . . . "1"^^ . . . . . "[E2EF4CEAE0D3]" . "80-7261-054-6" . "27360" . . . "Management Press" . "M\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti" . "P(GA101/01/0369)" . . "320"^^ . . "RIV/61989100:27360/01:00001165!RIV/2002/GA0/273602/N" . "M\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti"@cs . "Quality management systems, measurements, customer satisfaction, costs, performance, improvement"@en . "Kniha se zab\u00FDv\u00E1 vybran\u00FDmi typy netechnick\u00FDch m\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti jako jsou m\u011B\u0159en\u00ED spokojenosti a loajality z\u00E1kazn\u00EDk\u016F, benchmarking, finan\u010Dn\u00ED m\u011B\u0159en\u00ED, m\u011B\u0159en\u00ED v\u00FDkonnosti proces\u016F, sebehodnocen\u00ED, m\u011B\u0159en\u00ED v\u00FDkonnosti syst\u00E9m\u016F ve vazb\u011B na procesy neust\u00E1l\u00E9ho zlep\u0161ov\u00E1n\u00ED." . "RIV/61989100:27360/01:00001165" . "M\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti" . . "M\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti"@cs . "Praha" . . "Measurements within quality management systems"@en . . . "M\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti" . "1" .