"KPI evaluation based on self-assessment" . . "The paper describes a diagnostic process provided by an application developed as a questionnaire within a processing system, generating a report and an action plan. The main output is the review of KPI processed from self-assessment results and provide an overall view of company processes." . "Landryov\u00E1, Lenka" . . . . . "business process; self-assessment; diagnostic tool; KPI; system; SME"@en . . "10"^^ . . "27230" . . . . "RIV/61989100:27230/11:86080175" . . "R" . . "208319" . "2"^^ . "University of Stavanger" . "978-82-7644-461-2" . "RIV/61989100:27230/11:86080175!RIV12-MSM-27230___" . . . "KPI evaluation based on self-assessment"@en . "2"^^ . . "Proceedings of the APMS 2011 Conference" . . . "Stavanger" . "Plandor, David" . "[D4BA5664B37F]" . "Stavanger" . "KPI evaluation based on self-assessment" . . "KPI evaluation based on self-assessment"@en . . . "The paper describes a diagnostic process provided by an application developed as a questionnaire within a processing system, generating a report and an action plan. The main output is the review of KPI processed from self-assessment results and provide an overall view of company processes."@en . "2011-09-26+02:00"^^ .