. "Mal\u00EDk Holasov\u00E1, V\u011Bra" . . "1"^^ . . . . . . . . . . . "Grada Publishing, a.s." . . . . . "17200" . "[C59816B93EAA]" . "978-80-247-4315-8" . "151"^^ . "RIV/61988987:17200/14:A1401AIC!RIV14-MSM-17200___" . "The publication describes the basics of quality in social work and particularly in social services, thus introducing the reader to the potential opportunities and risks which this topic brings along. The text explains the basic notions (quality, quality of services, quality management) and specific features of quality in social services. Subsequently, development of the theme of quality in social work both abroad and in the Czech environment is described. The principal part of the publication deals with methods and techniques of quality management which come from the traditional market field (ISO standards, TQM, EFQM, etc.) and from the field of social work (supervision, evaluation, etc.). The final part of the publication deals with procedures for implementation of quality into social work organizations. The uniqueness of the publication lies in a comprehensive approach to the issue and a specific focus on quality in the field of social work and particularly of social services."@en . "social work; social services; quality; quality of social work and social services; quality management; client; customer; social worker; methods and techniques of quality management; quality standards; ISO standards; TQM; EFQM; evaluation; implementation of quality management; quality manual; importace of quality in social work"@en . . "RIV/61988987:17200/14:A1401AIC" . . "Kvalita v soci\u00E1ln\u00ED pr\u00E1ci a soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch" . . . "Publikace popisuje z\u00E1klady problematiky kvality v soci\u00E1ln\u00ED pr\u00E1ci a zejm\u00E9na v soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch a seznamuje tak \u010Dten\u00E1\u0159e s mo\u017En\u00FDmi p\u0159\u00EDle\u017Eitostmi i riziky, kter\u00E9 toto t\u00E9ma p\u0159in\u00E1\u0161\u00ED. V textu jsou vysv\u011Btleny z\u00E1kladn\u00ED pojmy (kvalita, kvalita slu\u017Eeb, management kvality) a specifika kvality v soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch. N\u00E1sledn\u011B je pops\u00E1n v\u00FDvoj t\u00E9matu kvality v soci\u00E1ln\u00ED pr\u00E1ci v zahrani\u010D\u00ED i v \u010Desk\u00E9m prost\u0159ed\u00ED. St\u011B\u017Eejn\u00ED \u010D\u00E1st publikace se v\u011Bnuje metod\u00E1m a technik\u00E1m managementu kvality, kter\u00E9 poch\u00E1zej\u00ED z tradi\u010Dn\u011B tr\u017En\u00ED oblasti (ISO normy, TQM, EFQM aj.) a z oblasti soci\u00E1ln\u00ED pr\u00E1ce (supervize, evaluace aj.). Z\u00E1v\u011Br publikace se v\u011Bnuje postup\u016Fm p\u0159i zav\u00E1d\u011Bn\u00ED kvality do organizac\u00ED soci\u00E1ln\u00ED pr\u00E1ce a identifikaci p\u0159\u00EDnos\u016F i rizik managementu kvality pro organizace soci\u00E1ln\u00ED pr\u00E1ce. Jedine\u010Dnost publikace tkv\u00ED v komplexn\u00EDm pojet\u00ED problematiky a specifick\u00E9m zam\u011B\u0159en\u00ED na kvalitu v oblasti soci\u00E1ln\u00ED pr\u00E1ce a zejm\u00E9na soci\u00E1ln\u00EDch slu\u017Eeb." . "Kvalita v soci\u00E1ln\u00ED pr\u00E1ci a soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch" . . . "Kvalita v soci\u00E1ln\u00ED pr\u00E1ci a soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch"@cs . "Quality of Social Work and Social Services"@en . . "151"^^ . "Publikace popisuje z\u00E1klady problematiky kvality v soci\u00E1ln\u00ED pr\u00E1ci a zejm\u00E9na v soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch a seznamuje tak \u010Dten\u00E1\u0159e s mo\u017En\u00FDmi p\u0159\u00EDle\u017Eitostmi i riziky, kter\u00E9 toto t\u00E9ma p\u0159in\u00E1\u0161\u00ED. V textu jsou vysv\u011Btleny z\u00E1kladn\u00ED pojmy (kvalita, kvalita slu\u017Eeb, management kvality) a specifika kvality v soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch. N\u00E1sledn\u011B je pops\u00E1n v\u00FDvoj t\u00E9matu kvality v soci\u00E1ln\u00ED pr\u00E1ci v zahrani\u010D\u00ED i v \u010Desk\u00E9m prost\u0159ed\u00ED. St\u011B\u017Eejn\u00ED \u010D\u00E1st publikace se v\u011Bnuje metod\u00E1m a technik\u00E1m managementu kvality, kter\u00E9 poch\u00E1zej\u00ED z tradi\u010Dn\u011B tr\u017En\u00ED oblasti (ISO normy, TQM, EFQM aj.) a z oblasti soci\u00E1ln\u00ED pr\u00E1ce (supervize, evaluace aj.). Z\u00E1v\u011Br publikace se v\u011Bnuje postup\u016Fm p\u0159i zav\u00E1d\u011Bn\u00ED kvality do organizac\u00ED soci\u00E1ln\u00ED pr\u00E1ce a identifikaci p\u0159\u00EDnos\u016F i rizik managementu kvality pro organizace soci\u00E1ln\u00ED pr\u00E1ce. Jedine\u010Dnost publikace tkv\u00ED v komplexn\u00EDm pojet\u00ED problematiky a specifick\u00E9m zam\u011B\u0159en\u00ED na kvalitu v oblasti soci\u00E1ln\u00ED pr\u00E1ce a zejm\u00E9na soci\u00E1ln\u00EDch slu\u017Eeb."@cs . "Kvalita v soci\u00E1ln\u00ED pr\u00E1ci a soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch"@cs . . "Praha" . "Quality of Social Work and Social Services"@en . . "1"^^ . . "25370" . "N" . . . "Kvalita v soci\u00E1ln\u00ED pr\u00E1ci a soci\u00E1ln\u00EDch slu\u017Eb\u00E1ch" . .