"Framework for ICT Service Management"@en . "5"^^ . . . "Framework for ICT Service Management" . . . "[0955C23BE63B]" . . . "2"^^ . "3"^^ . "P(GAP403/10/0092), P(GAP403/10/0303), P(GAP403/11/0574), S" . . . "RIV/61384399:31140/11:00036047!RIV12-MSM-31140___" . . "2094-506X" . . "Main topics of the document: service management; service catalogue; framework; service categorization"@en . "Framework for ICT Service Management" . "Main topics of the document: service management; service catalogue; framework; service categorization" . . "RIV/61384399:31140/11:00036047" . . . . . "Feuerlicht, G." . . "service management; service catalogue; framework; service categorization"@en . . . "APBITMS Asia Pacific Business Innovation and Technology Management Society" . . "ID - Indon\u00E9sk\u00E1 republika" . "1" . . . "Jando\u0161, Jaroslav" . "Framework for ICT Service Management"@en . "200314" . "Vo\u0159\u00ED\u0161ek, Ji\u0159\u00ED" . "31140" .