. "Metrics as a tool of processes management."@en . "15;20" . . . "metrics; soft metrics; hard metrics; Service Level Agreement; outsourcing; application Service Provider; Internet Service Provider"@en . "Basic themes in document: metrics; soft metrics; hard metrics; Service Level Agreement; outsourcing; application Service Provider; Internet Service Provider. \u0103 \u013A \u0148 S Y [ v { \uFFFD \u015A *"@en . "Metrics as a tool of processes management." . . . . "653254" . "2002-01-01+01:00"^^ . . "31140" . . "Basic themes in document: metrics; soft metrics; hard metrics; Service Level Agreement; outsourcing; application Service Provider; Internet Service Provider. \u0103 \u013A \u0148 S Y [ v { \uFFFD \u015A *" . . "RIV/61384399:31140/02:00000196" . "U\u010De\u0148, Pavel" . "Z(MSM 311403001)" . . "Zielona G\u00F3ra" . . "Zielona G\u00F3ra" . . "The 3rd International Workshop on Logistic. Informatics and Internet Application in Logistics." . "1"^^ . "University of Zielona G\u00F3ra" . . "0"^^ . "1"^^ . "0"^^ . . "Metrics as a tool of processes management."@en . "[FD4ADEF5ED93]" . "RIV/61384399:31140/02:00000196!RIV/2003/MSM/311403/N" . "Metrics as a tool of processes management." . . . . . . . "6"^^ .