"10"^^ . "Are You Loosing Your Customers and Don't You Know Why?"@en . "Ztr\u00E1c\u00EDte z\u00E1kazn\u00EDky a nev\u00EDte pro\u010D?"@cs . . . "Hlavn\u00ED t\u00E9mata dokumentu: \u0159\u00EDzen\u00ED p\u00E9\u010De o z\u00E1kazn\u00EDka; CRM; syst\u00E9mov\u00E1 integrace; \u0159\u00EDzen\u00ED kvality." . . "433" . "2"^^ . "Ztr\u00E1c\u00EDte z\u00E1kazn\u00EDky a nev\u00EDte pro\u010D?" . . . "80-245-0041-8" . "Kop\u0159iva, Petr" . . . "1"^^ . . . "Dohnal, Jan" . . "Ztr\u00E1c\u00EDte z\u00E1kazn\u00EDky a nev\u00EDte pro\u010D?"@cs . "733766" . "Vysok\u00E1 \u0161kola ekonomick\u00E1 v Praze. Fakulta informatiky a statistiky. Katedra informa\u010Dn\u00EDch technologi\u00ED" . "Z(MSM 311403001)" . "customer relationship management; CRM; systems integration; quality management"@en . "Ztr\u00E1c\u00EDte z\u00E1kazn\u00EDky a nev\u00EDte pro\u010D?" . "RIV/61384399:31140/00:00000034" . "Basic themes in document: customer relationship management; CRM; systems integration; quality management."@en . . "31140" . "Are You Loosing Your Customers and Don't You Know Why?"@en . . . "[E3C586CD252C]" . "Praha" . "RIV/61384399:31140/00:00000034!RIV/2001/MSM/311401/N" . . "Dohnal, Jan" . "Systems integration 2000." . .