"Main topics of the document: CRM; customer-centric approach; customer-oriented approach; SME; financial performance; ROA; ROS; customers" . . "79062" . "[13AB55246E8A]" . "978-1-909507-86-9" . "2"^^ . "Ji\u0159inov\u00E1, Kate\u0159ina" . "https://copy.com/soWuPIepY8LS1aEK/ECMLG-Proceedings-ISSUU.pdf?download=1" . "7"^^ . "2"^^ . . "ACPI, UK" . . . "Main topics of the document: CRM; customer-centric approach; customer-oriented approach; SME; financial performance; ROA; ROS; customers"@en . . . . "The Impact of the Customer Relationship Management on a Company's Financial Performance"@en . . "2013-11-14+01:00"^^ . "CRM; customer-centric approach; customer-oriented approach; SME; financial performance; ROA; ROS; customers"@en . . . . "31130" . "RIV/61384399:31130/13:00043043!RIV14-MSM-31130___" . "S" . "The Impact of the Customer Relationship Management on a Company's Financial Performance" . . "The Impact of the Customer Relationship Management on a Company's Financial Performance" . . "The Proceedings of The 9th European Conference on Management Leadership and Governance Klagenfurt, Austria ECMLG 2013 14-15 November 2013" . "Klagenfurt" . . . "Klagenfurt" . . "2048-9021" . . . "RIV/61384399:31130/13:00043043" . "Koli\u0161, Karel" . . . . "The Impact of the Customer Relationship Management on a Company's Financial Performance"@en . .