"978-1-61350-089-7" . . "RIV/61384399:31130/12:00043025" . . . . "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management" . . "121953" . . . "Brunet-Thornton, Richard" . "Information Science Reference" . "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management"@en . . "Mare\u0161ov\u00E1, P." . "knowledge management; management; customer; customer benefits"@en . "Main topics of the document: knowledge management; management; customer; customer benefits" . "Hershey" . . "4"^^ . "Brunet-Thornton, Richard" . "31130" . . "RIV/61384399:31130/12:00043025!RIV14-MSM-31130___" . "[404E0D369F39]" . "1"^^ . . "P(GAP403/10/1310), S" . "315"^^ . "Main topics of the document: knowledge management; management; customer; customer benefits"@en . "http://www.igi-global.com/chapter/evaluation-customer-centric-benefits-associated/58031" . . . "Bure\u0161, V." . "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management"@en . . . . "Ot\u010Den\u00E1\u0161kov\u00E1, T." . . "An Evaluation of Customer-Centric Benefits Associated with Knowledge Management" . "Customer-Centric Knowledge Management: Concepts and Applications" . "22"^^ .