. "23220" . . "1"^^ . "Zav\u00E1d\u011Bn\u00ED metody SPC do servisn\u00EDch proces\u016F"@cs . . . . "Tento \u010Dl\u00E1nek se zab\u00FDv\u00E1 zav\u00E1d\u011Bn\u00EDm metody SPC do servisn\u00EDch proces\u016F. Metodika SPC je d\u016Fle\u017Eit\u00FDm n\u00E1strojem v pr\u016Fmyslu, proto\u017Ee efektivn\u011B pom\u00E1h\u00E1 odhalovat variabilitu v procesech. Ka\u017Ed\u00E1 variabilita je ne\u017E\u00E1douc\u00ED, proto\u017Ee zp\u016Fsobuje odchylky od c\u00EDlov\u00E9 hodnoty. Spr\u00E1vn\u00E9 vyhodnocov\u00E1n\u00ED analyzovan\u00FDch v\u00FDsledk\u016F je nezbytnou sou\u010D\u00E1st\u00ED p\u0159i zav\u00E1d\u011Bn\u00ED metody SPC, kter\u00E1 je sou\u010D\u00E1st\u00ED Lean Managementu." . "Zav\u00E1d\u011Bn\u00ED metody SPC do servisn\u00EDch proces\u016F" . . "Tento \u010Dl\u00E1nek se zab\u00FDv\u00E1 zav\u00E1d\u011Bn\u00EDm metody SPC do servisn\u00EDch proces\u016F. Metodika SPC je d\u016Fle\u017Eit\u00FDm n\u00E1strojem v pr\u016Fmyslu, proto\u017Ee efektivn\u011B pom\u00E1h\u00E1 odhalovat variabilitu v procesech. Ka\u017Ed\u00E1 variabilita je ne\u017E\u00E1douc\u00ED, proto\u017Ee zp\u016Fsobuje odchylky od c\u00EDlov\u00E9 hodnoty. Spr\u00E1vn\u00E9 vyhodnocov\u00E1n\u00ED analyzovan\u00FDch v\u00FDsledk\u016F je nezbytnou sou\u010D\u00E1st\u00ED p\u0159i zav\u00E1d\u011Bn\u00ED metody SPC, kter\u00E1 je sou\u010D\u00E1st\u00ED Lean Managementu."@cs . . "S" . . . "Zav\u00E1d\u011Bn\u00ED metody SPC do servisn\u00EDch proces\u016F"@cs . "1"^^ . "\u0160imota, Jan" . "RIV/49777513:23220/13:43919790!RIV14-MSM-23220___" . . "improvement; processes; service; SPC application"@en . . . "Zav\u00E1d\u011Bn\u00ED metody SPC do servisn\u00EDch proces\u016F" . "[ED5F974C622C]" . "RIV/49777513:23220/13:43919790" . . "Application of SPC methodology in service processes"@en . "Application of SPC methodology in service processes"@en . "This paper deals with application of SPC methodology in service processes. SPC methodology is important tool in industry because it helps find variability in processes. Any variability is undesirable because it caused deviation from the target value. Correct evaluation of analyzed results can helps in implementation of Lean Management because SPC methodology is one of the many tools of Lean."@en . . . . "118365" .