"Kub\u00EDkov\u00E1, Jana" . "The paper is to present complaints handling as part of customer service that is supported by practical implementation of modern information technology. The software supporting facilities currently providing services include customer service in terms of logistics also CRM."@en . "3"^^ . . . "Sborn\u00EDk p\u0159\u00EDsp\u011Bvk\u016F z mezin\u00E1rodn\u00ED konference Logistika v teorii a praxi IV." . "Vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako prvek logistick\u00E9 technologie CRM"@cs . "Vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako prvek logistick\u00E9 technologie CRM" . "[25EB716EDB9F]" . . "FLK\u0158, \u00DAstav logistiky, OHK Uhersk\u00E9 Hradi\u0161t\u011B" . "Lukoszov\u00E1, Xenie" . "CLAIMS PROCESSING AS A ELEMENT IN CRM AS A LOGISTIC TECHNOLOGY"@en . . "2"^^ . "19520" . . . "Obsahem p\u0159\u00EDsp\u011Bvku je p\u0159edstavit vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako sou\u010D\u00E1st z\u00E1kaznick\u00E9ho servisu, kter\u00FD je v praxi podporov\u00E1n implementac\u00ED modern\u00EDch informa\u010Dn\u00EDch technologi\u00ED. Mezi softwarov\u00E9 vybaven\u00ED podporuj\u00EDc\u00ED v sou\u010Dasn\u00E9 dob\u011B poskytov\u00E1n\u00ED slu\u017Eeb z\u00E1kaznick\u00E9ho servisu pat\u0159\u00ED z pohledu logistiky tak\u00E9 CRM." . . . . . . . "CLAIMS PROCESSING AS A ELEMENT IN CRM AS A LOGISTIC TECHNOLOGY"@en . . "I" . "Vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako prvek logistick\u00E9 technologie CRM" . "2012-01-01+01:00"^^ . "179081" . . "Uhersk\u00E9 Hradi\u0161t\u011B" . "978-80-7454-145-2" . "Vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako prvek logistick\u00E9 technologie CRM"@cs . "Uhersk\u00E9 Hradi\u0161t\u011B" . . . "Customer relationship management, information technology, customer service, Complaints, Complaints procedure."@en . "10"^^ . . "RIV/47813059:19520/12:#0001982!RIV13-MSM-19520___" . "Obsahem p\u0159\u00EDsp\u011Bvku je p\u0159edstavit vy\u0159izov\u00E1n\u00ED reklamac\u00ED jako sou\u010D\u00E1st z\u00E1kaznick\u00E9ho servisu, kter\u00FD je v praxi podporov\u00E1n implementac\u00ED modern\u00EDch informa\u010Dn\u00EDch technologi\u00ED. Mezi softwarov\u00E9 vybaven\u00ED podporuj\u00EDc\u00ED v sou\u010Dasn\u00E9 dob\u011B poskytov\u00E1n\u00ED slu\u017Eeb z\u00E1kaznick\u00E9ho servisu pat\u0159\u00ED z pohledu logistiky tak\u00E9 CRM."@cs . . . "RIV/47813059:19520/12:#0001982" . "M\u00E1lek, Zden\u011Bk" .