. "1"^^ . "Glob\u00E1ln\u00ED ekonomick\u00E1 krize a vysoce konkuren\u010Dn\u00ED tr\u017En\u00ED prost\u0159ed\u00ED kladou vysok\u00E9 n\u00E1roky na flexibilitu firem a na jejich schopnost udr\u017Eet si a rozv\u00EDjet st\u00E1vaj\u00EDc\u00ED klientskou z\u00E1kladnu. Odv\u011Btv\u00ED cestovn\u00EDho ruchu a hotelnictv\u00ED se vlivem hospod\u00E1\u0159sk\u00E9 recese dost\u00E1v\u00E1 do v\u00E1\u017En\u00E9 krize. Ochlazen\u00ED cestovn\u00EDho ruchu a rostouc\u00ED konkurence v hoteli\u00E9rstv\u00ED se podepsaly na p\u0159\u00EDjmech a vyt\u00ED\u017Eenosti \u010Desk\u00FDch hotel\u016F a bude pokra\u010Dovat i po odezn\u011Bn\u00ED hospod\u00E1\u0159sk\u00E9 krize. CRM \u0159e\u0161en\u00ED napom\u00E1haj\u00ED spole\u010Dnostem vylep\u0161ovat vztahy se z\u00E1kazn\u00EDky." . . "25"^^ . . . "Acta academica karviniensia" . . . . "DOPADY CRM NA FIRMU V PROCESU GLOB\u00C1LN\u00CD EKONOMICK\u00C9 KRIZE \u2013 JEHO VLIV NA SPOKOJENOST Z\u00C1KAZN\u00CDK\u016E" . "The global economic crisis and the highly competitive market environment impose high requirements on the flexibility of companies and their capability to maintain and develop their existing clientele base. The sector of tourism and hotel industry has been falling into serious crisis due to economic recession. Cooling off of the tourist industry and rising competition in the hotel industry have influenced revenues and occupancy of Czech hotels and this trend will also continue after the economic crisis abating. CRM solutions help companies to improve relationships to customers."@en . "19520" . "RIV/47813059:19520/10:#0001666" . . "Economic crisis, Customer Relationship management, threats for hotel industry, opportunities for hotel industry, customer satisfaction, accommodation, catering, quality of services"@en . . . . . "IMPACT OF CRM ON THE COMPANY IN THE PROCESS OF GLOBAL ECONOMIC CRISIS-ITS EFFECT ON CUSTOMER SATISFACTION"@en . . . "1459-482" . "DOPADY CRM NA FIRMU V PROCESU GLOB\u00C1LN\u00CD EKONOMICK\u00C9 KRIZE \u2013 JEHO VLIV NA SPOKOJENOST Z\u00C1KAZN\u00CDK\u016E"@cs . "DOPADY CRM NA FIRMU V PROCESU GLOB\u00C1LN\u00CD EKONOMICK\u00C9 KRIZE \u2013 JEHO VLIV NA SPOKOJENOST Z\u00C1KAZN\u00CDK\u016E"@cs . . "[2C6C02DED6AC]" . "I" . . . "RIV/47813059:19520/10:#0001666!RIV12-MSM-19520___" . "1212-415X" . "255032" . "DOPADY CRM NA FIRMU V PROCESU GLOB\u00C1LN\u00CD EKONOMICK\u00C9 KRIZE \u2013 JEHO VLIV NA SPOKOJENOST Z\u00C1KAZN\u00CDK\u016E" . "Glob\u00E1ln\u00ED ekonomick\u00E1 krize a vysoce konkuren\u010Dn\u00ED tr\u017En\u00ED prost\u0159ed\u00ED kladou vysok\u00E9 n\u00E1roky na flexibilitu firem a na jejich schopnost udr\u017Eet si a rozv\u00EDjet st\u00E1vaj\u00EDc\u00ED klientskou z\u00E1kladnu. Odv\u011Btv\u00ED cestovn\u00EDho ruchu a hotelnictv\u00ED se vlivem hospod\u00E1\u0159sk\u00E9 recese dost\u00E1v\u00E1 do v\u00E1\u017En\u00E9 krize. Ochlazen\u00ED cestovn\u00EDho ruchu a rostouc\u00ED konkurence v hoteli\u00E9rstv\u00ED se podepsaly na p\u0159\u00EDjmech a vyt\u00ED\u017Eenosti \u010Desk\u00FDch hotel\u016F a bude pokra\u010Dovat i po odezn\u011Bn\u00ED hospod\u00E1\u0159sk\u00E9 krize. CRM \u0159e\u0161en\u00ED napom\u00E1haj\u00ED spole\u010Dnostem vylep\u0161ovat vztahy se z\u00E1kazn\u00EDky."@cs . "CZ - \u010Cesk\u00E1 republika" . . "\u0160tindl, Ji\u0159\u00ED" . "1"^^ . "IMPACT OF CRM ON THE COMPANY IN THE PROCESS OF GLOBAL ECONOMIC CRISIS-ITS EFFECT ON CUSTOMER SATISFACTION"@en . .