. "Men\u0161\u00EDk, Michal" . . "International Conference on Advanced Information and Communication Technology for Education (ICAICTE2013)" . "978-80-85823-61-5" . . "2"^^ . . . . "76074" . . "2"^^ . "ICAICTE2013" . "Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective" . "P(GAP403/12/1811)" . "[CA09215B7603]" . "Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective" . . . . . "Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard."@en . "Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective"@en . . "Fuzzy Approaches Applied Into Balanced Scorecard Customer Perspective"@en . "RIV/26867184:_____/13:015!RIV14-GA0-26867184" . . . "2013-09-22+02:00"^^ . . . "Pokorn\u00FD, Miroslav" . . . "Mathematical approaches of the calculation of quality evaluation of the systems involving human factors do not reflect a significant feature of the processed data - their natural vagueness. The appropriate theoretical background for the formalization of data vagueness is the fuzzy set and fuzzy logic theory. In this paper, these approaches are presented and applied to one of the key performance indicators of customer perspective within the approach of Balanced Scorecard." . . . "Atlantis Press" . "10"^^ . . "Balanced Scorecard method, customer perspective, vagueness, fuzzy logic, fuzzy number, fuzzy arithmetic"@en . "RIV/26867184:_____/13:015" . "\u010C\u00EDna" . "\u010C\u00EDna" .