"2"^^ . "Conception %22Quality%22"@en . "978-80-214-3482-0" . "26510" . . "BRNO, 2007" . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDh slu\u017Eby" . . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDh slu\u017Eby"@cs . . . "Vysok\u00E9 u\u010Den\u00ED technick\u00E9 v Brn\u011B. Fakulta podnikatelsk\u00E1" . . . . . . "Quality, quality management, services, mental maps."@en . "P\u0159\u00EDsp\u011Bvek se zam\u011B\u0159uje na obsah pojmu kvalita a jeho ch\u00E1p\u00E1n\u00ED u pracovn\u00EDk\u016F organizace a na jeho souvislosti s managementem kvality. V prvn\u00ED \u010D\u00E1sti p\u0159\u00EDsp\u011Bvku je objasn\u011Bn v\u00FDznam kvality slu\u017Eeb a vztah mezi managementem kvality a organiza\u010Dn\u00ED kulturou. Dal\u0161\u00ED \u010D\u00E1st je v\u011Bnov\u00E1na n\u00E1sledk\u016Fm rozd\u00EDln\u00E9ho ch\u00E1p\u00E1n\u00ED kvality uvnit\u0159 organizace. Kl\u00ED\u010Dovou \u010D\u00E1st\u00ED p\u0159\u00EDsp\u011Bvku je technika tvorby ment\u00E1ln\u00EDch map jako origin\u00E1ln\u00ED a perspektivn\u00ED kvalitativn\u00ED metoda pou\u017Eiteln\u00E1 ke zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita v ch\u00E1p\u00E1n\u00ED lid\u00ED."@cs . "FESTIVE SCIENTIFIC CONFERENCE ON THE OCCASION OF 15TH ANNIVERSARY OF THE ESTABLISHMENT OF FACULTY OF BUSINESS AND MANAGEMENT BRNO UNIVERSITY OF TECHNOLOGY" . . . "S" . . . "RIV/00216305:26510/07:PU69515" . "6"^^ . "Luk\u00E1\u0161ov\u00E1, R\u016F\u017Eena" . "P\u0159\u00EDsp\u011Bvek se zam\u011B\u0159uje na obsah pojmu kvalita a jeho ch\u00E1p\u00E1n\u00ED u pracovn\u00EDk\u016F organizace a na jeho souvislosti s managementem kvality. V prvn\u00ED \u010D\u00E1sti p\u0159\u00EDsp\u011Bvku je objasn\u011Bn v\u00FDznam kvality slu\u017Eeb a vztah mezi managementem kvality a organiza\u010Dn\u00ED kulturou. Dal\u0161\u00ED \u010D\u00E1st je v\u011Bnov\u00E1na n\u00E1sledk\u016Fm rozd\u00EDln\u00E9ho ch\u00E1p\u00E1n\u00ED kvality uvnit\u0159 organizace. Kl\u00ED\u010Dovou \u010D\u00E1st\u00ED p\u0159\u00EDsp\u011Bvku je technika tvorby ment\u00E1ln\u00EDch map jako origin\u00E1ln\u00ED a perspektivn\u00ED kvalitativn\u00ED metoda pou\u017Eiteln\u00E1 ke zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita v ch\u00E1p\u00E1n\u00ED lid\u00ED." . . "RIV/00216305:26510/07:PU69515!RIV08-MSM-26510___" . "Conception %22Quality%22"@en . "441956" . "2005-06-18+02:00"^^ . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDh slu\u017Eby"@cs . "Paris" . "[7DF5BB7209A2]" . "Frankov\u00E1, Emilie" . . "2"^^ . . "The contribution focuses on the content of the concept of quality in the mind of employees of an organization and his consequences for services quality management. In the first part of the contribution, the authors explain the significance of services quality management and the relationship between systems of quality management and organizational culture. In the next part, the consequences of different percieving of the quality within the organization is explained. In the last, key part of the contribution the mental map technique as the original and advanced qualitative method applicable for ascertaining of the content of the concept of quality in the mind of people is introduced and discussed."@en . . "1-6" . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDh slu\u017Eby" .