. "Mana\u017Ement v \u017Eelezni\u010Dnej doprave 2007" . "P(GA103/05/2067)" . "RIV/00216275:25510/07:00004954!RIV08-GA0-25510___" . "1"^^ . "44-50" . "1"^^ . . "quality management; transport service"@en . "Management kvality ve slu\u017Eb\u00E1ch a hodnocen\u00ED kvality p\u0159epravn\u00EDch slu\u017Eeb"@cs . . "7"^^ . "431837" . . . . . "978-80-8070-780-4" . . . "Lejskov\u00E1, Pavla" . "[6FAA0CC8FA0C]" . "RIV/00216275:25510/07:00004954" . "2007-09-11+02:00"^^ . "Management kvality ve slu\u017Eb\u00E1ch a hodnocen\u00ED kvality p\u0159epravn\u00EDch slu\u017Eeb" . . . "\u017Dilinsk\u00E1 univerzita v \u017Diline" . . . "25510" . "\u017Dilina" . "\u017Dilina" . "Management kvality ve slu\u017Eb\u00E1ch a hodnocen\u00ED kvality p\u0159epravn\u00EDch slu\u017Eeb" . . "Services quality management and the quality evaluation"@en . "The article is divided in two parts. First part is intent on quality management in services. Services quality management gains strength and importance in last years. Services have some special signs and that is why services quality management is more exacting than in the case of producing companies. The second part of the article deals with the quality evaluation and its methods. In this part there is described the general procedure of quality evaluation and then follow individual steps. The output is determination and specification of quality level of appreciating object and possibility of usage of ascertained results."@en . "P\u0159\u00EDsp\u011Bvek je rozd\u011Blen do dvou \u010D\u00E1st\u00ED. Prvn\u00ED je v\u011Bnov\u00E1na managementu kvality ve slu\u017Eb\u00E1ch. Druh\u00E1 \u010D\u00E1st p\u0159\u00EDsp\u011Bvku se zab\u00FDv\u00E1 hodnocen\u00EDm kvality a metodami m\u011B\u0159en\u00ED. Je zde posp\u00E1n z\u00E1kladn\u00ED obecn\u00FD postup procesu hodnocen\u00ED kvality a jeho jednotliv\u00E9 kroky." . . "Management kvality ve slu\u017Eb\u00E1ch a hodnocen\u00ED kvality p\u0159epravn\u00EDch slu\u017Eeb"@cs . "P\u0159\u00EDsp\u011Bvek je rozd\u011Blen do dvou \u010D\u00E1st\u00ED. Prvn\u00ED je v\u011Bnov\u00E1na managementu kvality ve slu\u017Eb\u00E1ch. Druh\u00E1 \u010D\u00E1st p\u0159\u00EDsp\u011Bvku se zab\u00FDv\u00E1 hodnocen\u00EDm kvality a metodami m\u011B\u0159en\u00ED. Je zde posp\u00E1n z\u00E1kladn\u00ED obecn\u00FD postup procesu hodnocen\u00ED kvality a jeho jednotliv\u00E9 kroky."@cs . "Services quality management and the quality evaluation"@en .