"Proceedings of The Int. Sci. Conf. %22ECOMA 2005: Economy and Management of Enterprises in Transition Economies in the Global Market Environment%22" . "RIV/00216275:25510/05:00002523!RIV08-GA0-25510___" . . . . . . "P(GA103/04/0096)" . . . "Service Quality Management in Passenger Transport"@en . "25510" . . "Service Quality Management in Passenger Transport" . "Salava, Daniel" . "4"^^ . . . . "Service Quality Management in Passenger Transport" . "2"^^ . "C\u00EDlem tohoto p\u0159\u00EDsp\u011Bvku je nast\u00EDnit konstrukci n\u00E1vrhu funk\u010Dn\u00EDho modelu \u0159\u00EDzen\u00ED kvality procesu poskytov\u00E1n\u00ED slu\u017Eeb. P\u0159i konstrukci modelu jsou po d\u016Fkladn\u00E9 SWOT anal\u00FDze vyu\u017Eity osv\u011Bd\u010Den\u00E9 n\u00E1stroje a metody \u0159\u00EDzen\u00ED kvality. Model je vytvo\u0159en pro osobn\u00ED dopravu, ale m\u016F\u017Ee b\u00FDt pou\u017Eit i v sektoru slu\u017Eeb v\u0161eobecn\u011B."@cs . . "2005-06-29+02:00"^^ . "Management kvality slu\u017Eeb v osobn\u00ED doprav\u011B"@cs . . . "Univerzita Pardubice" . "417-420" . "[E263911E9A75]" . . "2"^^ . "Service Quality Management in Passenger Transport"@en . "80-7194-806-3" . . "542422" . . "Management kvality slu\u017Eeb v osobn\u00ED doprav\u011B"@cs . "RIV/00216275:25510/05:00002523" . . "Pardubice" . "\u0160arad\u00EDn, Pavol" . "Pardubice" . . "The aim of this contribution is complex quality management model proposal construction in transport service processes, which could be used in practise. Certified quality management tools and methods are used by model construction after thorough SWOT analysis. Model is created for passenger transport, but it can be used also generally in service sector." . "analysis; evaluation; quantification; flow chart; causes; quality management"@en . . "The aim of this contribution is complex quality management model proposal construction in transport service processes, which could be used in practise. Certified quality management tools and methods are used by model construction after thorough SWOT analysis. Model is created for passenger transport, but it can be used also generally in service sector."@en .