"Reverse flows; reverse logistics; services; empirical research"@en . "1"^^ . . . . "1"^^ . . "\u0160kapa, Radoslav" . "The paper deals with a specific part of companies activities labelled as reverse logistics (RL). The aim of RL is to retrieve value from reverse flows, such as products scraps, production waste, packaging, returned products, etc. It is generally accepted that RL is an important cost element for part of companies or even for particular industrial sectors. Hundreds of papers were published on RL, but just tiny quantity of them focused on service industry. Despite the major role of services in developed economies, this specific industry remains %22under-researched%22 in context of RL. Thus, the ambition of the paper is to shed light on RL in service companies. The immaterial character of products (or at least a part of product) as well as other typical features of services (like inseparability, variability, perishability, etc.) call for modification of the generally accepted constructs used in RL. Therefore, the papers\u2019 aim is to analyze/modify one basic construct: reverse flows." . . "[4587C609211D]" . "Substance of reverse flows in service industry" . . . "Substance of reverse flows in service industry" . "The paper deals with a specific part of companies activities labelled as reverse logistics (RL). The aim of RL is to retrieve value from reverse flows, such as products scraps, production waste, packaging, returned products, etc. It is generally accepted that RL is an important cost element for part of companies or even for particular industrial sectors. Hundreds of papers were published on RL, but just tiny quantity of them focused on service industry. Despite the major role of services in developed economies, this specific industry remains %22under-researched%22 in context of RL. Thus, the ambition of the paper is to shed light on RL in service companies. The immaterial character of products (or at least a part of product) as well as other typical features of services (like inseparability, variability, perishability, etc.) call for modification of the generally accepted constructs used in RL. Therefore, the papers\u2019 aim is to analyze/modify one basic construct: reverse flows."@en . "48461" . . . "Substance of reverse flows in service industry"@en . "Substance of reverse flows in service industry"@en . "6"^^ . . . . "P(GA13-14704S)" . "Carpathian Logistics Congress 2013" . . "Tanger s.r.o." . . . "Krak\u00F3w" . "9788087294505" . . "RIV/00216224:14560/14:00073795" . "Krak\u00F3w" . "2013-11-09+01:00"^^ . . "RIV/00216224:14560/14:00073795!RIV15-GA0-14560___" . "14560" .