"RIV/00216224:14560/09:00029826" . . "14560" . . "1"^^ . . . "public services customer satisfaction measurement"@en . . . "1"^^ . "M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru" . . . . "[7FA242D358E6]" . . . "M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru"@cs . "Kniha se zab\u00FDv\u00E1 problematikou m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F jako z\u00E1kazn\u00EDk\u016F organizac\u00ED ve\u0159ejn\u00E9ho sektoru, a to v kontextu \u0159\u00EDzen\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb. C\u00EDlem autor\u016F bylo zmapovat, ut\u0159\u00EDdit a syntetizovat sou\u010Dasnou poznatkovou b\u00E1zi t\u00FDkaj\u00EDc\u00ED se ch\u00E1p\u00E1n\u00ED pojmu kvalita ve\u0159ejn\u00FDch slu\u017Eeb a m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami a poskytnout \u010Dten\u00E1\u0159\u016Fm: 1. systematicky zpracovan\u00FD text prezentuj\u00EDc\u00ED sou\u010Dasn\u00FD stav pozn\u00E1n\u00ED a probl\u00E9my sou\u010Dasn\u00E9 praxe v dan\u00E9 oblasti, 2. p\u0159ehled metodick\u00FDch postup\u016F pro p\u0159\u00EDpravu a realizaci m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami. Kniha reaguje na aktu\u00E1ln\u00ED pot\u0159eby mana\u017Eersk\u00E9 praxe a poskytuje \u010Dten\u00E1\u0159\u016Fm poznatky, kter\u00E9 nebyly v dan\u00FDch souvislostech v na\u0161ich podm\u00EDnk\u00E1ch dosud zpracov\u00E1ny." . "Measurement of citizen satisfaction with public services as integral part of quality management in public sector organizations"@en . "Kniha se zab\u00FDv\u00E1 problematikou m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F jako z\u00E1kazn\u00EDk\u016F organizac\u00ED ve\u0159ejn\u00E9ho sektoru, a to v kontextu \u0159\u00EDzen\u00ED kvality ve\u0159ejn\u00FDch slu\u017Eeb. C\u00EDlem autor\u016F bylo zmapovat, ut\u0159\u00EDdit a syntetizovat sou\u010Dasnou poznatkovou b\u00E1zi t\u00FDkaj\u00EDc\u00ED se ch\u00E1p\u00E1n\u00ED pojmu kvalita ve\u0159ejn\u00FDch slu\u017Eeb a m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami a poskytnout \u010Dten\u00E1\u0159\u016Fm: 1. systematicky zpracovan\u00FD text prezentuj\u00EDc\u00ED sou\u010Dasn\u00FD stav pozn\u00E1n\u00ED a probl\u00E9my sou\u010Dasn\u00E9 praxe v dan\u00E9 oblasti, 2. p\u0159ehled metodick\u00FDch postup\u016F pro p\u0159\u00EDpravu a realizaci m\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami. Kniha reaguje na aktu\u00E1ln\u00ED pot\u0159eby mana\u017Eersk\u00E9 praxe a poskytuje \u010Dten\u00E1\u0159\u016Fm poznatky, kter\u00E9 nebyly v dan\u00FDch souvislostech v na\u0161ich podm\u00EDnk\u00E1ch dosud zpracov\u00E1ny."@cs . "P(GA402/07/1486)" . "The book deals with the issue of the satisfaction measurement of citizens as clients of public sector organizations in the context of quality management of public services. The authors objective was to study, classify and synthesize the current knowledge base concerning the understanding of the term public service quality and the measurement of citizen satisfaction with public services, and to provide the readers with: 1) a systematically arranged text which presents the current state of knowledge and the issues of the current practice in the particular area; and 2) an overview of methodical procedures used for the preparation and implementation of the measurement of citizen satisfaction with public services. The book responds to the current needs of the managerial practice and provides knowledge that has not been processed so far within this framework in our conditions."@en . "M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru" . "Measurement of citizen satisfaction with public services as integral part of quality management in public sector organizations"@en . "Luk\u00E1\u0161ov\u00E1, R\u016F\u017Eena" . "M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru"@cs . "325441" . "RIV/00216224:14560/09:00029826!RIV10-GA0-14560___" . . .