"14560" . "RIV/00216224:14560/09:00029823!RIV10-GA0-14560___" . . "Jedn\u00E1 se o \u00FAvodn\u00ED kapitolu knihy, vymezuj\u00EDc\u00ED sou\u010Dasn\u00E9 ch\u00E1p\u00E1n\u00ED pojm\u016F slu\u017Eba a kvalita slu\u017Eeb." . "Luk\u00E1\u0161ov\u00E1, R. a kol. M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru" . "public services; measuring of customer satisfaction"@en . "The text is the introductory chapter of the book defining the current understanding of the terms service and service quality."@en . . "Services and their specific characteristics"@en . . . . . "Jedn\u00E1 se o \u00FAvodn\u00ED kapitolu knihy, vymezuj\u00EDc\u00ED sou\u010Dasn\u00E9 ch\u00E1p\u00E1n\u00ED pojm\u016F slu\u017Eba a kvalita slu\u017Eeb."@cs . "[F6ED83D11DF6]" . "1"^^ . . "RIV/00216224:14560/09:00029823" . "Services and their specific characteristics"@en . "118"^^ . "sv. 1" . "978-80-210-5112-6" . "1"^^ . "Slu\u017Eby a jejich specifick\u00E9 charakteristiky" . . . "P(GA402/07/1486)" . "5"^^ . "Slu\u017Eby a jejich specifick\u00E9 charakteristiky" . "Slu\u017Eby a jejich specifick\u00E9 charakteristiky"@cs . "Slu\u017Eby a jejich specifick\u00E9 charakteristiky"@cs . . "Luk\u00E1\u0161ov\u00E1, R\u016F\u017Eena" . . . . . "Masarykova univerzita. Ekonomicko-spr\u00E1vn\u00ED fakulta" . "341771" . "Brno" .