. . "1"^^ . "RIV/00216224:14560/07:00020664" . . "P\u0159\u00EDsp\u011Bvek se zab\u00FDv\u00E1 pojmem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby. \u0158\u00EDzen\u00ED kvality nen\u00ED v p\u0159\u00EDsp\u011Bvku ch\u00E1p\u00E1no jako pouh\u00E9 zav\u00E1d\u011Bn\u00ED postup\u016F, metod a technik \u0159\u00EDzen\u00ED kvality, ale p\u0159edev\u0161\u00EDm jako kulturn\u00ED zm\u011Bna cel\u00E9 organizace. Za d\u016Fle\u017Eit\u00FD p\u0159edpoklad \u00FAsp\u011Bchu \u0159\u00EDzen\u00ED kvality je ozna\u010Dena shoda v ch\u00E1p\u00E1n\u00ED obsahu tohoto pojmu mezi pracovn\u00EDky organizace a mezi pracovn\u00EDky a z\u00E1kazn\u00EDky/klienty organizace. Za perspektivn\u00ED zp\u016Fsob zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita ve v\u011Bdom\u00ED pracovn\u00EDk\u016F a z\u00E1kazn\u00EDk\u016F/klient\u016F organizace je pova\u017Eov\u00E1no ment\u00E1ln\u00ED mapov\u00E1n\u00ED (tvorba my\u0161lenkov\u00E9 mapy). P\u0159\u00EDsp\u011Bvek prezentuje tvorbu my\u0161lenkov\u00E9 mapy jako pom\u011Brn\u011B m\u00E1lo zn\u00E1mou metodu umo\u017E\u0148uj\u00EDc\u00ED iniciaci a zachycen\u00ED p\u0159\u00EDslu\u0161n\u00FDm zp\u016Fsobem zam\u011B\u0159en\u00FDch my\u0161lenkov\u00FDch proces\u016F, jejich struktury a obsahu."@cs . "7"^^ . "2"^^ . . "1" . . . "P(GA402/07/1486), S" . "P\u0159\u00EDsp\u011Bvek se zab\u00FDv\u00E1 pojmem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby. \u0158\u00EDzen\u00ED kvality nen\u00ED v p\u0159\u00EDsp\u011Bvku ch\u00E1p\u00E1no jako pouh\u00E9 zav\u00E1d\u011Bn\u00ED postup\u016F, metod a technik \u0159\u00EDzen\u00ED kvality, ale p\u0159edev\u0161\u00EDm jako kulturn\u00ED zm\u011Bna cel\u00E9 organizace. Za d\u016Fle\u017Eit\u00FD p\u0159edpoklad \u00FAsp\u011Bchu \u0159\u00EDzen\u00ED kvality je ozna\u010Dena shoda v ch\u00E1p\u00E1n\u00ED obsahu tohoto pojmu mezi pracovn\u00EDky organizace a mezi pracovn\u00EDky a z\u00E1kazn\u00EDky/klienty organizace. Za perspektivn\u00ED zp\u016Fsob zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita ve v\u011Bdom\u00ED pracovn\u00EDk\u016F a z\u00E1kazn\u00EDk\u016F/klient\u016F organizace je pova\u017Eov\u00E1no ment\u00E1ln\u00ED mapov\u00E1n\u00ED (tvorba my\u0161lenkov\u00E9 mapy). P\u0159\u00EDsp\u011Bvek prezentuje tvorbu my\u0161lenkov\u00E9 mapy jako pom\u011Brn\u011B m\u00E1lo zn\u00E1mou metodu umo\u017E\u0148uj\u00EDc\u00ED iniciaci a zachycen\u00ED p\u0159\u00EDslu\u0161n\u00FDm zp\u016Fsobem zam\u011B\u0159en\u00FDch my\u0161lenkov\u00FDch proces\u016F, jejich struktury a obsahu." . . . . "1" . . . "\u0158\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby: pojem kvalita a jeho v\u00FDznam"@cs . "CZ - \u010Cesk\u00E1 republika" . . "Quality Management in Services Providing Organizations: the concept of Quality and its Connotation"@en . "Quality control services organizational culture"@en . "\u0158\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby: pojem kvalita a jeho v\u00FDznam" . "Trendy ekonomiky a managementu" . "447943" . "\u0158\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby: pojem kvalita a jeho v\u00FDznam"@cs . . "[EDF9E531F942]" . "1802-8527" . . "RIV/00216224:14560/07:00020664!RIV10-GA0-14560___" . "14560" . "Quality Management in Services Providing Organizations: the concept of Quality and its Connotation"@en . "\u0158\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby: pojem kvalita a jeho v\u00FDznam" . "The contribution focuses on the content of the concept of quality in the mind of employees of an organization and his consequences for services quality control. Quality control is not considered to be only a matter of implementing procedures and techniques but also a matter of complex changes of culture within the organization. The extent to which both the organization's workers and its clients agree in the understanding of this term affects the efficiency of quality control. The method that seems to be appropriate for the identification of the content of concept of quality in the mind of organization's workers and its clients is mental mapping. The contribution presents mental mapping as the method which enabling initiating and identification of relevant mental proceses."@en . "Luk\u00E1\u0161ov\u00E1, R\u016F\u017Eena" . "Frankov\u00E1, Emilie" .