. "RIV/00216224:14560/07:00020540!RIV10-GA0-14560___" . "978-80-7399-030-5" . . "P(GA402/07/1486)" . . . "\u0160pa\u010Dek, David" . "Sebehodnocen\u00ED podle CAF a vyhodnocov\u00E1n\u00ED spokojenosti klient\u016F ve\u0159ejn\u00E9 spr\u00E1vy"@cs . "RIV/00216224:14560/07:00020540" . . "Selfassessment based on the CAF and evaluation of satisfaction of public administration's clients"@en . "14560" . . "Sebehodnocen\u00ED podle CAF a vyhodnocov\u00E1n\u00ED spokojenosti klient\u016F ve\u0159ejn\u00E9 spr\u00E1vy"@cs . "1"^^ . "Problematika zabezpe\u010Dov\u00E1n\u00ED ve\u0159ejn\u00FDch slu\u017Eeb" . . "\u0160lapanice" . "[B5C684F58430]" . . . "10"^^ . . "1"^^ . . . . "P\u0159isp\u011Bvek seznamuje s p\u0159\u00EDstupem 5 krajsk\u00FDch \u00FA\u0159ad\u016F k vyhodnocov\u00E1n\u00ED spokojenosti jejich klient\u016F. Vych\u00E1z\u00ED p\u0159edev\u0161\u00EDm z anal\u00FDzy sebehodnot\u00EDc\u00EDch zpr\u00E1v, kter\u00E9 byly \u00FA\u0159ady vytvo\u0159eny pro \u00FA\u010Dely implementace n\u00E1stroje CAF. Anal\u00FDza se zam\u011B\u0159uje na krit\u00E9ria, kter\u00E1 se t\u00FDkaj\u00ED \u0159\u00EDzen\u00ED vztah\u016F se zainteresovan\u00FDmi stranami (podkrit\u00E9ria 1.4, 2.1, 4.2 a 5.2) a vyhodnocov\u00E1n\u00EDm jejich spokojenosti (podkrit\u00E9ria 6.1, 6.2). P\u0159\u00EDsp\u011Bvek je sou\u010D\u00E1st\u00ED \u0159e\u0161en\u00ED projektu Grantov\u00E9 agentury \u010CR \u010D. 402/07/1486 - M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru, kter\u00FD v sou\u010Dasnosti vypracov\u00E1v\u00E1 \u0159e\u0161itelsk\u00FD t\u00FDm Ekonomicko-spr\u00E1vn\u00ED fakulty Masarykovy univerzity." . . "P\u0159isp\u011Bvek seznamuje s p\u0159\u00EDstupem 5 krajsk\u00FDch \u00FA\u0159ad\u016F k vyhodnocov\u00E1n\u00ED spokojenosti jejich klient\u016F. Vych\u00E1z\u00ED p\u0159edev\u0161\u00EDm z anal\u00FDzy sebehodnot\u00EDc\u00EDch zpr\u00E1v, kter\u00E9 byly \u00FA\u0159ady vytvo\u0159eny pro \u00FA\u010Dely implementace n\u00E1stroje CAF. Anal\u00FDza se zam\u011B\u0159uje na krit\u00E9ria, kter\u00E1 se t\u00FDkaj\u00ED \u0159\u00EDzen\u00ED vztah\u016F se zainteresovan\u00FDmi stranami (podkrit\u00E9ria 1.4, 2.1, 4.2 a 5.2) a vyhodnocov\u00E1n\u00EDm jejich spokojenosti (podkrit\u00E9ria 6.1, 6.2). P\u0159\u00EDsp\u011Bvek je sou\u010D\u00E1st\u00ED \u0159e\u0161en\u00ED projektu Grantov\u00E9 agentury \u010CR \u010D. 402/07/1486 - M\u011B\u0159en\u00ED spokojenosti ob\u010Dan\u016F s ve\u0159ejn\u00FDmi slu\u017Ebami jako sou\u010D\u00E1st \u0159\u00EDzen\u00ED kvality v organizac\u00EDch ve\u0159ejn\u00E9ho sektoru, kter\u00FD v sou\u010Dasnosti vypracov\u00E1v\u00E1 \u0159e\u0161itelsk\u00FD t\u00FDm Ekonomicko-spr\u00E1vn\u00ED fakulty Masarykovy univerzity."@cs . . "Selfassessment based on the CAF and evaluation of satisfaction of public administration's clients"@en . "quality management; CAF; public management"@en . "Sebehodnocen\u00ED podle CAF a vyhodnocov\u00E1n\u00ED spokojenosti klient\u016F ve\u0159ejn\u00E9 spr\u00E1vy" . "Brno" . "The article introduces the approach of 5 regional offices to evaluation of satisfaction of their clients. It is based particularly on the analysis of self-assessment reports that have been produced by them for the purposes of the Common Assessment Framework instrument. The analysis focuses especially on criteria that relate to the management of relationships with stakeholders (sub-criteria 1.4, 2.1, 4.2 and 5.2) and to the evaluation of their satisfaction (sub-criteria 6.1 and 6.2)."@en . "2007-10-25+02:00"^^ . . "449132" . "Masarykova univerzita. Ekonomicko-spr\u00E1vn\u00ED fakulta" . "Sebehodnocen\u00ED podle CAF a vyhodnocov\u00E1n\u00ED spokojenosti klient\u016F ve\u0159ejn\u00E9 spr\u00E1vy" .