"The Concept of Quality in the Context of Quality management in Service Providing Organizations"@en . "2007-01-01+01:00"^^ . . "441955" . . . "N, P(GA402/07/1486), Z(MSM6138439905)" . "The contribution focuses on the content of the concept of quality in the mind of employees of an organization and his consequences for services quality management. In the first part of the contribution, the authors explain the significance of services quality management and the relationship between systems of quality management and organizational culture. In the next part, the consequences of different percieving of the quality within the organization is explained. In the last, key part of the contribution the mental map technique as the original and advanced qualitative method applicable for ascertaining of the content of the concept of quality in the mind of people is introduced and discussed."@en . "Frankov\u00E1, Emilie" . "14560" . . "1"^^ . . . "P\u0159\u00EDsp\u011Bvek se zam\u011B\u0159uje na vymezen\u00ED v\u00FDznamu jednotn\u00E9ho ch\u00E1p\u00E1n\u00ED pojmu kvalita v kontextu \u0159\u00EDzen\u00ED kvality. V \u00FAvodu p\u0159\u00EDsp\u011Bvku je vysv\u011Btlen v\u00FDznam \u0159\u00EDzen\u00ED kvality ve firm\u00E1ch poskytuj\u00EDc\u00EDch slu\u017Eby a souvislost mezi \u0159\u00EDzen\u00EDm kvality a obsahem kultury v organizaci. Zd\u016Frazn\u011Bn je v\u00FDznam jednotn\u00E9ho ch\u00E1p\u00E1n\u00ED obsahu pojmu kvalita jak pracovn\u00EDky uvnit\u0159 organizace, tak mezi pracovn\u00EDky a z\u00E1kazn\u00EDky organizace. Ve druh\u00E9, kl\u00ED\u010Dov\u00E9 \u010D\u00E1sti p\u0159\u00EDsp\u011Bvku, jsou pak objasn\u011Bny metody, kter\u00E9 je mo\u017Eno pou\u017E\u00EDt ke zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita u pracovn\u00EDk\u016F i z\u00E1kazn\u00EDk\u016F organizace p\u0159edstavena metoda ment\u00E1ln\u00EDho mapov\u00E1n\u00ED jako origin\u00E1ln\u00ED kvalitativn\u00ED metoda, vhodn\u00E1 k dan\u00E9mu \u00FA\u010Delu." . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby"@cs . "quality quality management services mental map"@en . "6"^^ . . "Research in the area of economics and company management" . . . . "2"^^ . "Luk\u00E1\u0161ov\u00E1, R\u016F\u017Eena" . "978-80-214-3482-0" . . . "[ADF434A9BE4D]" . . "Brno" . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby"@cs . "Brno" . "Vysok\u00E9 u\u010Den\u00ED technick\u00E9 v Brn\u011B. Fakulta podnikatelsk\u00E1" . . . "RIV/00216224:14560/07:00020476!RIV10-GA0-14560___" . "The Concept of Quality in the Context of Quality management in Service Providing Organizations"@en . . "RIV/00216224:14560/07:00020476" . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby" . . "P\u0159\u00EDsp\u011Bvek se zam\u011B\u0159uje na vymezen\u00ED v\u00FDznamu jednotn\u00E9ho ch\u00E1p\u00E1n\u00ED pojmu kvalita v kontextu \u0159\u00EDzen\u00ED kvality. V \u00FAvodu p\u0159\u00EDsp\u011Bvku je vysv\u011Btlen v\u00FDznam \u0159\u00EDzen\u00ED kvality ve firm\u00E1ch poskytuj\u00EDc\u00EDch slu\u017Eby a souvislost mezi \u0159\u00EDzen\u00EDm kvality a obsahem kultury v organizaci. Zd\u016Frazn\u011Bn je v\u00FDznam jednotn\u00E9ho ch\u00E1p\u00E1n\u00ED obsahu pojmu kvalita jak pracovn\u00EDky uvnit\u0159 organizace, tak mezi pracovn\u00EDky a z\u00E1kazn\u00EDky organizace. Ve druh\u00E9, kl\u00ED\u010Dov\u00E9 \u010D\u00E1sti p\u0159\u00EDsp\u011Bvku, jsou pak objasn\u011Bny metody, kter\u00E9 je mo\u017Eno pou\u017E\u00EDt ke zji\u0161\u0165ov\u00E1n\u00ED obsahu pojmu kvalita u pracovn\u00EDk\u016F i z\u00E1kazn\u00EDk\u016F organizace p\u0159edstavena metoda ment\u00E1ln\u00EDho mapov\u00E1n\u00ED jako origin\u00E1ln\u00ED kvalitativn\u00ED metoda, vhodn\u00E1 k dan\u00E9mu \u00FA\u010Delu."@cs . "Pojem kvalita v kontextu \u0159\u00EDzen\u00ED kvality v organizac\u00EDch poskytuj\u00EDc\u00EDch slu\u017Eby" .