"V\u00FDsledkem \u0159e\u0161en\u00ED projektu je zpracov\u00E1n\u00ED souboru metodik pro vybran\u00E9 typy m\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti, kdy v\u00FDznamnou \u00FAlohu sehr\u00E1vaj\u00ED netechnick\u00E9 veli\u010Diny. P\u0159\u00EDnosem je skute\u010Dnost, \u017Ee tyto metodiky byly zpracov\u00E1ny kni\u017En\u00ED formou a jsou nyn\u00ED p\u0159\u00EDstu"@cs . . "0"^^ . . . "The new set of ISO 9000 family standards will be issued by the end of year 2000. These standards will define a lot of very new requirements on quality management systems (with comparison to the current standards). Among these new requirements can be distinguished also some regarding non-technical measurements, including process performance measurement, quality systems performance measurement, training effectiveness measurement, customer, people and stakeholders satisfaction measurement etc. The methods and procedures of such kinds of measurements aren't developed and used within Czech companies. Therefore the activities within this project will be focused to development and assessment of such methods in some companies, so that they might be disseminated by the publication. The principal goal of this project is to develop and to offer the new know-how for set of non-technical measurements within quality management systems. The use of these measurements will be one of key condition of quality"@en . . . "V z\u00E1v\u011Bru r.2000 budou vyd\u00E1ny nov\u00E9 normy ISO \u0159.9000, definuj\u00EDc\u00ED po\u017Eadavky na syst\u00E9my managementu jakosti v organizac\u00EDch v\u0161eho druhu. Tyto normy definuj\u00ED des\u00EDtky zcela nov\u00FDch po\u017Eadavk\u016F oproti sou\u010Dasn\u00FDm norm\u00E1m tohoto typu. Jsou mezi nimi i n\u011Bkter\u00E9 po\u017Eadavkyna netechnick\u00E1 m\u011B\u0159en\u00ED, v\u010Detn\u011B m\u011B\u0159en\u00ED v\u00FDkonnosti proces\u016F, m\u011B\u0159en\u00ED v\u00FDkonnosti syst\u00E9mu, m\u011B\u0159en\u00ED efektivnosti v\u00FDcviku, m\u011B\u0159en\u00ED spokojenosti z\u00E1kazn\u00EDk\u016F, zam\u011Bstnanc\u016F a jin\u00FDch zainteresovan\u00FDch stran, atd. Postupy a metodiky t\u011Bchto m\u011B\u0159en\u00ED nejdou v podnic\u00EDch \u010CR zat\u00EDmrozvinuty a uplat\u0148ov\u00E1ny. Proto by v r\u00E1mci tohoto projektu byly vyvinuty a v podm\u00EDnk\u00E1ch n\u011Bkter\u00FDch firem ov\u011B\u0159eny i metodiky t\u011Bchto m\u011B\u0159en\u00ED v syst\u00E9mech tak, aby mohly b\u00FDt ve\u0159ejn\u011B publikov\u00E1ny a \u0161\u00ED\u0159eny v organizac\u00EDch r\u016Fzn\u00FDch odv\u011Btv\u00ED ekonomiky. C\u00EDlem projektu jvyvinut\u00ED a poskytnut\u00ED know-how pro tato netechnick\u00E1 m\u011B\u0159en\u00ED a jejich\u017E zvl\u00E1dnut\u00ED bude jednou z kl\u00ED\u010Dov\u00FDch podm\u00EDnek certifikace syst\u00E9m\u016F managementu jakosti po r. 2000." . "1"^^ . "Neuvedeno."@en . "2008-05-19+02:00"^^ . "http://www.isvav.cz/projectDetail.do?rowId=GA101/01/0369"^^ . "The development of methods and processes of measurements at quality management systems"@en . . "0"^^ . . . "42"^^ . . "GA101/01/0369" . "42"^^ . . . . "Rozvoj metod a proces\u016F m\u011B\u0159en\u00ED v syst\u00E9mech managementu jakosti" . . . . .