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Statements

Subject Item
n2:RIV%2F62156489%3A43110%2F14%3A00228750%21RIV15-MSM-43110___
rdf:type
skos:Concept n13:Vysledek
dcterms:description
This review paper summarizes current scientific approaches to research on the field of quality, satisfaction, loyalty and their interrelationships in tourism industry. Information about existing models and trends from scientific journals are analysed. Generally, the lack of research of quality, tourist satisfaction and loyalty exists, in the destination marketing as well as in the private companies marketing. Results will be useful for researchers and practitioners because quality, customer satisfaction and loyalty have significant impacts on the financial results of the company. This review paper summarizes current scientific approaches to research on the field of quality, satisfaction, loyalty and their interrelationships in tourism industry. Information about existing models and trends from scientific journals are analysed. Generally, the lack of research of quality, tourist satisfaction and loyalty exists, in the destination marketing as well as in the private companies marketing. Results will be useful for researchers and practitioners because quality, customer satisfaction and loyalty have significant impacts on the financial results of the company.
dcterms:title
Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships
skos:prefLabel
Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships Current Trends of Researching and Measuring of Quality, Tourist Satisfaction, Loyalty and Their Interrelationships
skos:notation
RIV/62156489:43110/14:00228750!RIV15-MSM-43110___
n3:aktivita
n14:S
n3:aktivity
S
n3:dodaniDat
n15:2015
n3:domaciTvurceVysledku
n8:5957036 n8:1713094 Mavlikaeva, Lyaysan
n3:druhVysledku
n4:D
n3:duvernostUdaju
n17:S
n3:entitaPredkladatele
n20:predkladatel
n3:idSjednocenehoVysledku
9453
n3:idVysledku
RIV/62156489:43110/14:00228750
n3:jazykVysledku
n11:eng
n3:klicovaSlova
customer loyalty; tourism; quality and satisfaction relationships; satisfaction and loyalty interrelationships; quality; customer satisfaction
n3:klicoveSlovo
n7:satisfaction%20and%20loyalty%20interrelationships n7:quality n7:quality%20and%20satisfaction%20relationships n7:tourism n7:customer%20loyalty n7:customer%20satisfaction
n3:kontrolniKodProRIV
[F47C7650B64E]
n3:mistoKonaniAkce
Praha
n3:mistoVydani
Praha
n3:nazevZdroje
Sborník recenzovaných příspěvků z mezinárodní vědecké konference Hotelnictví, turismus a vzdělávání
n3:obor
n18:AE
n3:pocetDomacichTvurcuVysledku
3
n3:pocetTvurcuVysledku
3
n3:rokUplatneniVysledku
n15:2014
n3:tvurceVysledku
Bédiová, Monika Ryglová, Kateřina Mavlikaeva, Lyaysan
n3:typAkce
n12:EUR
n3:zahajeniAkce
2014-01-01+01:00
s:numberOfPages
15
n10:hasPublisher
Vysoká škola hotelová v Praze
n16:isbn
978-80-87411-60-5
n6:organizacniJednotka
43110