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Statements

Subject Item
n2:RIV%2F61989592%3A15110%2F14%3A33149853%21RIV15-MSM-15110___
rdf:type
n8:Vysledek skos:Concept
dcterms:description
The main goal of this study was to explore how the %22fulfilled expectations%22 will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs during the consequent consumption of care. The hospital management can use these expectations to optimize their internal processes and improve the quality of provided care. The providers should know clients' expectations and strive to fulfill them, because there is a relationship between their fulfillment and the clients' care quality perception. The main goal of this study was to explore how the %22fulfilled expectations%22 will influence the client's evaluation of the quality of provided services. Evaluating the quality of health care from the client's perspective is very common. However, the clients are usually asked to evaluate factors, which are considered important by the providers of services but not for the clients themselves. We used a questionnaire survey among the future consumers of health care and among the current inpatients in one hospital. The target groups were pregnant women and women after delivery, aged 18-46. The clients from both groups marked the following factors as important and expected: positive attitude of staff, amount and quality of provided information and accommodation services. The quality indicators commonly used by the providers were not important for the majority of the clients. The expectations selected by the future consumers as important and rated high on the scale became their actual needs during the consequent consumption of care. The hospital management can use these expectations to optimize their internal processes and improve the quality of provided care. The providers should know clients' expectations and strive to fulfill them, because there is a relationship between their fulfillment and the clients' care quality perception.
dcterms:title
Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations
skos:prefLabel
Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations Expectations of Czech hospitalized patients on quality of health care, ways to measure and satisfy these expectations
skos:notation
RIV/61989592:15110/14:33149853!RIV15-MSM-15110___
n4:aktivita
n17:N
n4:aktivity
N
n4:cisloPeriodika
2
n4:dodaniDat
n7:2015
n4:domaciTvurceVysledku
n13:5634113
n4:druhVysledku
n5:J
n4:duvernostUdaju
n14:S
n4:entitaPredkladatele
n6:predkladatel
n4:idSjednocenehoVysledku
15740
n4:idVysledku
RIV/61989592:15110/14:33149853
n4:jazykVysledku
n10:eng
n4:klicovaSlova
process of health care provision; patients'satisfaction; quality indicators; quality of health care; Patients' expectation
n4:klicoveSlovo
n11:quality%20of%20health%20care n11:Patients%27%20expectation n11:process%20of%20health%20care%20provision n11:quality%20indicators n11:patients%27satisfaction
n4:kodStatuVydavatele
AT - Rakouská republika
n4:kontrolniKodProRIV
[1700FF0AB97D]
n4:nazevZdroje
Mitteilungen Klosterneuburg
n4:obor
n16:FQ
n4:pocetDomacichTvurcuVysledku
1
n4:pocetTvurcuVysledku
4
n4:rokUplatneniVysledku
n7:2014
n4:svazekPeriodika
64
n4:tvurceVysledku
Kalábová, Lenka Dicara, Veronika Ivanová, Kateřina Křečková Tůmová, Naděžda
s:issn
0007-5922
s:numberOfPages
13
n15:organizacniJednotka
15110