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Statements

Subject Item
n2:RIV%2F61988987%3A17310%2F10%3AA1100YZL%21RIV11-MSM-17310___
rdf:type
skos:Concept n18:Vysledek
dcterms:description
In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits. In this paper, we deal with agile and lean support and maintenance of IT services. Agile approaches are considered as software development approaches mostly, but the usage of agile principles and techniques also brings a lot of benefits to the support and maintenance. Common support and maintenance standards, recommendations and methods are process oriented and omit human aspect. Paper takes a critical viewpoint of process-orientation. We define agile and lean support and maintenance principles and control framework for improvement and implementation of these principles in IT services. The described approach was piloted in 13 IT services. Achievements are enclosed as verification of practical results and benefits.
dcterms:title
Agile Support and Maintenance of IT Services Agile Support and Maintenance of IT Services
skos:prefLabel
Agile Support and Maintenance of IT Services Agile Support and Maintenance of IT Services
skos:notation
RIV/61988987:17310/10:A1100YZL!RIV11-MSM-17310___
n3:aktivita
n13:S n13:P
n3:aktivity
P(1M0572), S
n3:dodaniDat
n12:2011
n3:domaciTvurceVysledku
n11:1869884
n3:druhVysledku
n19:D
n3:duvernostUdaju
n6:S
n3:entitaPredkladatele
n5:predkladatel
n3:idSjednocenehoVysledku
245632
n3:idVysledku
RIV/61988987:17310/10:A1100YZL
n3:jazykVysledku
n16:eng
n3:klicovaSlova
IT service; support; maintenance; agile; lean; control framework; process pattern
n3:klicoveSlovo
n4:process%20pattern n4:lean n4:support n4:agile n4:IT%20service n4:control%20framework n4:maintenance
n3:kontrolniKodProRIV
[0A92E2974585]
n3:mistoKonaniAkce
Praha, Česká republika
n3:nazevZdroje
Agile Support and Maintenance of IT Services
n3:obor
n17:IN
n3:pocetDomacichTvurcuVysledku
1
n3:pocetTvurcuVysledku
1
n3:projekt
n15:1M0572
n3:rokUplatneniVysledku
n12:2010
n3:tvurceVysledku
Procházka, Jaroslav
n3:typAkce
n20:WRD
n3:zahajeniAkce
2010-08-25+02:00
s:numberOfPages
781
n7:hasPublisher
Springer-Verlag
n14:isbn
978-1-4419-9645-9
n21:organizacniJednotka
17310