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Statements

Subject Item
n2:RIV%2F60076658%3A12510%2F13%3A43885878%21RIV14-MSM-12510___
rdf:type
skos:Concept n11:Vysledek
dcterms:description
Status of a customer plays a key role in a given company, which can be seen in form of customer support, continuously trained personnel, customer care and a level of quality of offered services. The article deals with analysing customer relationship management in the given company and proposing changes for improvement. Analysis of customer satisfaction helped to disclose preferences of sample respondents. 35% of questioned customers would welcome to be contacted on-line by CRM personnel. Status of a customer plays a key role in a given company, which can be seen in form of customer support, continuously trained personnel, customer care and a level of quality of offered services. The article deals with analysing customer relationship management in the given company and proposing changes for improvement. Analysis of customer satisfaction helped to disclose preferences of sample respondents. 35% of questioned customers would welcome to be contacted on-line by CRM personnel.
dcterms:title
Changes in process of customer relationship management Changes in process of customer relationship management
skos:prefLabel
Changes in process of customer relationship management Changes in process of customer relationship management
skos:notation
RIV/60076658:12510/13:43885878!RIV14-MSM-12510___
n11:predkladatel
n19:orjk%3A12510
n4:aktivita
n15:I
n4:aktivity
I
n4:dodaniDat
n17:2014
n4:domaciTvurceVysledku
n21:9900322
n4:druhVysledku
n20:D
n4:duvernostUdaju
n9:S
n4:entitaPredkladatele
n14:predkladatel
n4:idSjednocenehoVysledku
64932
n4:idVysledku
RIV/60076658:12510/13:43885878
n4:jazykVysledku
n18:eng
n4:klicovaSlova
customer relationship management (CRM), change, process, analysis, satisfaction, online contact, human resources
n4:klicoveSlovo
n5:customer%20relationship%20management%20%28CRM%29 n5:human%20resources n5:online%20contact n5:analysis n5:change n5:process n5:satisfaction
n4:kontrolniKodProRIV
[D57C1BCAF4ED]
n4:mistoKonaniAkce
Hradec Králové
n4:mistoVydani
Hradec Králové
n4:nazevZdroje
QUAERE 2013
n4:obor
n8:AE
n4:pocetDomacichTvurcuVysledku
1
n4:pocetTvurcuVysledku
1
n4:rokUplatneniVysledku
n17:2013
n4:tvurceVysledku
Řehoř, Petr
n4:typAkce
n16:EUR
n4:zahajeniAkce
2013-05-20+02:00
s:numberOfPages
7
n3:hasPublisher
MAGNANIMITAS
n13:isbn
978-80-905243-7-8
n6:organizacniJednotka
12510