This HTML5 document contains 43 embedded RDF statements represented using HTML+Microdata notation.

The embedded RDF content will be recognized by any processor of HTML5 Microdata.

Namespace Prefixes

PrefixIRI
n15http://linked.opendata.cz/ontology/domain/vavai/riv/typAkce/
dctermshttp://purl.org/dc/terms/
n17http://purl.org/net/nknouf/ns/bibtex#
n8http://localhost/temp/predkladatel/
n13http://linked.opendata.cz/resource/domain/vavai/riv/tvurce/
n9http://linked.opendata.cz/ontology/domain/vavai/
n19https://schema.org/
shttp://schema.org/
skoshttp://www.w3.org/2004/02/skos/core#
n3http://linked.opendata.cz/ontology/domain/vavai/riv/
n2http://linked.opendata.cz/resource/domain/vavai/vysledek/
rdfhttp://www.w3.org/1999/02/22-rdf-syntax-ns#
n10http://linked.opendata.cz/ontology/domain/vavai/riv/klicoveSlovo/
n14http://linked.opendata.cz/ontology/domain/vavai/riv/duvernostUdaju/
xsdhhttp://www.w3.org/2001/XMLSchema#
n11http://linked.opendata.cz/ontology/domain/vavai/riv/aktivita/
n16http://linked.opendata.cz/resource/domain/vavai/vysledek/RIV%2F46747885%3A24310%2F14%3A00002163%21RIV15-MSM-24310___/
n6http://linked.opendata.cz/ontology/domain/vavai/riv/jazykVysledku/
n20http://linked.opendata.cz/ontology/domain/vavai/riv/obor/
n5http://linked.opendata.cz/ontology/domain/vavai/riv/druhVysledku/
n4http://reference.data.gov.uk/id/gregorian-year/

Statements

Subject Item
n2:RIV%2F46747885%3A24310%2F14%3A00002163%21RIV15-MSM-24310___
rdf:type
n9:Vysledek skos:Concept
dcterms:description
The research results show that the most purchased goods online are clothes, electronics, cosmetics and tickets. According to the research results respondents who say they most often buy clothes online, buy more often and in smaller amounts. Factors that have the most significant contribution to satisfaction of customers who buy clothes online are description of the goods, resolving claims, photo documentation, offer of payment options and speed of response. Respondents are least satisfied with the factor of shipping and handling. A significant proportion of another factor which is description of the goods can be attributed to the need for more detailed description of the structure of a substance, instructions for washing etc. Also factor of photo documentation is related to this aspect due to an inability to see and touch the product or try your size before you buy. Resolving claims factor and its significance may be related to any exchange of goods because of the wrong size, style or material. The speed of response is directly related to this factor. Offer of payment options is another factor with a significant share of satisfaction. According to the research results the respondents are least satisfied with the factor of shipping and handling. Due to the nature of the goods there is possible relation to replacing expensive goods. The research results show that the most purchased goods online are clothes, electronics, cosmetics and tickets. According to the research results respondents who say they most often buy clothes online, buy more often and in smaller amounts. Factors that have the most significant contribution to satisfaction of customers who buy clothes online are description of the goods, resolving claims, photo documentation, offer of payment options and speed of response. Respondents are least satisfied with the factor of shipping and handling. A significant proportion of another factor which is description of the goods can be attributed to the need for more detailed description of the structure of a substance, instructions for washing etc. Also factor of photo documentation is related to this aspect due to an inability to see and touch the product or try your size before you buy. Resolving claims factor and its significance may be related to any exchange of goods because of the wrong size, style or material. The speed of response is directly related to this factor. Offer of payment options is another factor with a significant share of satisfaction. According to the research results the respondents are least satisfied with the factor of shipping and handling. Due to the nature of the goods there is possible relation to replacing expensive goods.
dcterms:title
Factors Defining Satisfaction and Loyalty of the Online Shopping Customers Within E-commerce and Cyber Entrepreneurship Factors Defining Satisfaction and Loyalty of the Online Shopping Customers Within E-commerce and Cyber Entrepreneurship
skos:prefLabel
Factors Defining Satisfaction and Loyalty of the Online Shopping Customers Within E-commerce and Cyber Entrepreneurship Factors Defining Satisfaction and Loyalty of the Online Shopping Customers Within E-commerce and Cyber Entrepreneurship
skos:notation
RIV/46747885:24310/14:00002163!RIV15-MSM-24310___
n3:aktivita
n11:S
n3:aktivity
S
n3:dodaniDat
n4:2015
n3:domaciTvurceVysledku
n13:1325922 n13:7269943
n3:druhVysledku
n5:D
n3:duvernostUdaju
n14:S
n3:entitaPredkladatele
n16:predkladatel
n3:idSjednocenehoVysledku
16339
n3:idVysledku
RIV/46747885:24310/14:00002163
n3:jazykVysledku
n6:eng
n3:klicovaSlova
Cyber entrepreneurship; Customer satisfaction; Customer loyalty; Trust; Descriptive Statistics; Correlation
n3:klicoveSlovo
n10:Trust n10:Descriptive%20Statistics n10:Customer%20loyalty n10:Customer%20satisfaction n10:Cyber%20entrepreneurship n10:Correlation
n3:kontrolniKodProRIV
[546C7E4FE244]
n3:mistoKonaniAkce
Belfast, United Kingdom
n3:nazevZdroje
Proceedings of the 9th European Conference on Innovation and Entrepreneurship ECIE 2014
n3:obor
n20:AO
n3:pocetDomacichTvurcuVysledku
2
n3:pocetTvurcuVysledku
2
n3:rokUplatneniVysledku
n4:2014
n3:tvurceVysledku
Švandová, Zuzana Mašínová, Veronika
n3:typAkce
n15:WRD
n3:zahajeniAkce
2014-01-01+01:00
s:issn
2049-1069
s:numberOfPages
8
n17:hasPublisher
Academic Conferences and Publishing International Limited
n19:isbn
978-1-910309-45-2
n8:organizacniJednotka
24310