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Statements

Subject Item
n2:RIV%2F00216224%3A14560%2F14%3A00077977%21RIV15-MSM-14560___
rdf:type
skos:Concept n6:Vysledek
rdfs:seeAlso
http://nho.econ.muni.cz/14-2014/4-2014/customer-satisfaction-product-quality-and-performance-companies
dcterms:description
This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant. This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant.
dcterms:title
Customer Satisfaction, Product Quality and Performance of Companies Customer Satisfaction, Product Quality and Performance of Companies
skos:prefLabel
Customer Satisfaction, Product Quality and Performance of Companies Customer Satisfaction, Product Quality and Performance of Companies
skos:notation
RIV/00216224:14560/14:00077977!RIV15-MSM-14560___
n4:aktivita
n14:S
n4:aktivity
S
n4:cisloPeriodika
4
n4:dodaniDat
n13:2015
n4:domaciTvurceVysledku
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n4:druhVysledku
n15:J
n4:duvernostUdaju
n18:S
n4:entitaPredkladatele
n19:predkladatel
n4:idSjednocenehoVysledku
9471
n4:idVysledku
RIV/00216224:14560/14:00077977
n4:jazykVysledku
n9:eng
n4:klicovaSlova
product quality; performance of a company; Customer satisfaction
n4:klicoveSlovo
n5:Customer%20satisfaction n5:performance%20of%20a%20company n5:product%20quality
n4:kodStatuVydavatele
CZ - Česká republika
n4:kontrolniKodProRIV
[46954CA9CD52]
n4:nazevZdroje
Národohospodářský obzor
n4:obor
n11:AE
n4:pocetDomacichTvurcuVysledku
3
n4:pocetTvurcuVysledku
3
n4:rokUplatneniVysledku
n13:2014
n4:svazekPeriodika
Vol. 14
n4:tvurceVysledku
Králová, Maria Suchánek, Petr Richter, Jiří
s:issn
1213-2446
s:numberOfPages
16
n12:doi
10.1515/revecp-2015-0003
n16:organizacniJednotka
14560