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Statements

Subject Item
n2:RIV%2F00216224%3A14560%2F08%3A00024840%21RIV10-GA0-14560___
rdf:type
n4:Vysledek skos:Concept
dcterms:description
Surveys of citizens satisfaction represent an important technique for obtaining the feedback from the public for public sector organizations and the starting point for goal-directed improvement of services. Measurements of satisfaction of citizens may bring the information enabling selection of the effective steps leading to the real improvement only if the measuring tools are based on knowledge of the key dimensions of service quality reflecting expectations of users in relation to the services in question. The paper presents the results of the qualitative research, the objective of which was to identify citizens/customers expectations concerning services in the selected public service sector (library services) and identify the key quality dimensions of examined public services. Surveys of citizens satisfaction represent an important technique for obtaining the feedback from the public for public sector organizations and the starting point for goal-directed improvement of services. Measurements of satisfaction of citizens may bring the information enabling selection of the effective steps leading to the real improvement only if the measuring tools are based on knowledge of the key dimensions of service quality reflecting expectations of users in relation to the services in question. The paper presents the results of the qualitative research, the objective of which was to identify citizens/customers expectations concerning services in the selected public service sector (library services) and identify the key quality dimensions of examined public services.
dcterms:title
Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services
skos:prefLabel
Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services Measurement of Citizens´ Satisfaction with Public Sector Services: The Key Quality Dimensions of Library Services
skos:notation
RIV/00216224:14560/08:00024840!RIV10-GA0-14560___
n3:aktivita
n9:P
n3:aktivity
P(GA402/07/1486)
n3:cisloPeriodika
9
n3:dodaniDat
n11:2010
n3:domaciTvurceVysledku
n17:2390809
n3:druhVysledku
n18:J
n3:duvernostUdaju
n16:S
n3:entitaPredkladatele
n14:predkladatel
n3:idSjednocenehoVysledku
378106
n3:idVysledku
RIV/00216224:14560/08:00024840
n3:jazykVysledku
n15:eng
n3:klicovaSlova
customer satisfaction public services quality
n3:klicoveSlovo
n7:customer%20satisfaction%20public%20services%20quality
n3:kodStatuVydavatele
AU - Australské společenství
n3:kontrolniKodProRIV
[DC9FCA7C7C1B]
n3:nazevZdroje
International Journal of Interdisciplinary Social Sciences
n3:obor
n12:AH
n3:pocetDomacichTvurcuVysledku
1
n3:pocetTvurcuVysledku
1
n3:projekt
n13:GA402%2F07%2F1486
n3:rokUplatneniVysledku
n11:2008
n3:svazekPeriodika
3
n3:tvurceVysledku
Lukášová, Růžena
s:issn
1833-1882
s:numberOfPages
7
n10:organizacniJednotka
14560