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Statements

Subject Item
n2:RIV%2F00216224%3A14210%2F09%3A00029472%21RIV10-GA0-14210___
rdf:type
skos:Concept n17:Vysledek
dcterms:description
The aim of the presented research was to identify the criteria of citizen satisfaction with the services of public libraries and to compare them: 1) with the criteria published in professional literature, and 2) with the criteria used for the measurement of user satisfaction with public libraries in the Czech Republic and other countries. By means of qualitative research, carried out using the critical incident technique, the service key characteristics which affect the clients perception of the library services quality were found out. On the basis of the acquired qualitative data a questionnaire was created and quantitative research was carried out with the sample containing 443 respondents. The data were processed using the factor and the regression analyses. The aim of the presented research was to identify the criteria of citizen satisfaction with the services of public libraries and to compare them: 1) with the criteria published in professional literature, and 2) with the criteria used for the measurement of user satisfaction with public libraries in the Czech Republic and other countries. By means of qualitative research, carried out using the critical incident technique, the service key characteristics which affect the clients perception of the library services quality were found out. On the basis of the acquired qualitative data a questionnaire was created and quantitative research was carried out with the sample containing 443 respondents. The data were processed using the factor and the regression analyses.
dcterms:title
Criteria for Measurement of Citizen Satisfaction with Public Services: Public Libraries Criteria for Measurement of Citizen Satisfaction with Public Services: Public Libraries
skos:prefLabel
Criteria for Measurement of Citizen Satisfaction with Public Services: Public Libraries Criteria for Measurement of Citizen Satisfaction with Public Services: Public Libraries
skos:notation
RIV/00216224:14210/09:00029472!RIV10-GA0-14210___
n4:aktivita
n5:P
n4:aktivity
P(GA402/07/1486)
n4:dodaniDat
n8:2010
n4:domaciTvurceVysledku
n10:2390809 n10:9962387
n4:druhVysledku
n9:O
n4:duvernostUdaju
n12:S
n4:entitaPredkladatele
n16:predkladatel
n4:idSjednocenehoVysledku
308548
n4:idVysledku
RIV/00216224:14210/09:00029472
n4:jazykVysledku
n15:eng
n4:klicovaSlova
Citizen satisfaction Public services
n4:klicoveSlovo
n14:Citizen%20satisfaction%20Public%20services
n4:kontrolniKodProRIV
[90E9259B9C18]
n4:obor
n13:AN
n4:pocetDomacichTvurcuVysledku
2
n4:pocetTvurcuVysledku
2
n4:projekt
n7:GA402%2F07%2F1486
n4:rokUplatneniVysledku
n8:2009
n4:tvurceVysledku
Lukášová, Růžena Urbánek, Tomáš
n11:organizacniJednotka
14210