| Attributes | Values |
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| rdf:type
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| Description
| - An extensive questionnaire survey (a total of 167 enterprises in the Czech Republic) was used for identification of the use of selected performance concepts – BSC and CRM. It was tested whether the joint use of performance concepts BSC and CRM in corporate practice improves the financial performance of companies. Financial performance was measured by Return on Equity (ROE) and Return on Assets (ROA). An extensive questionnaire survey revealed that the BSC is currently used by 21 % of enterprises and CRM by 33 % of enterprises. Furthermore, it was also analyzed whether and to what extent companies in the Czech Republic use several selected performance concepts contemporarily, 11 % of companies in the sample use the BSC concept in combination with the CRM concept. It was also tested whether the joint use of performance concepts in corporate practice improves the financial performance of companies. As financial performance indicators were selected Return on Equity (ROE) and Return on Assets (ROA). Based on the questionnaire survey conducted in 167 companies in the Czech Republic, it was found that the use of BSC and CRM tools in the Czech Republic is still relatively low. It can also be stated that a synergetic effect of the joint use of BSC and CRM, which would improve higher financial performance of companies, was not confirmed. As all articles, even this one was associated with certain constraints: 1/ Quality of accounting data used to calculate the profitability indicators of return on equity and return on assets. For reasons of tax optimization, companies often report earnings lower than they actually are. 2/ Questionnaire survey. To compile the study an extensive questionnaire survey was used, which is always linked with a certain degree of subjectivity in data provision. 3/ Time frame.
- An extensive questionnaire survey (a total of 167 enterprises in the Czech Republic) was used for identification of the use of selected performance concepts – BSC and CRM. It was tested whether the joint use of performance concepts BSC and CRM in corporate practice improves the financial performance of companies. Financial performance was measured by Return on Equity (ROE) and Return on Assets (ROA). An extensive questionnaire survey revealed that the BSC is currently used by 21 % of enterprises and CRM by 33 % of enterprises. Furthermore, it was also analyzed whether and to what extent companies in the Czech Republic use several selected performance concepts contemporarily, 11 % of companies in the sample use the BSC concept in combination with the CRM concept. It was also tested whether the joint use of performance concepts in corporate practice improves the financial performance of companies. As financial performance indicators were selected Return on Equity (ROE) and Return on Assets (ROA). Based on the questionnaire survey conducted in 167 companies in the Czech Republic, it was found that the use of BSC and CRM tools in the Czech Republic is still relatively low. It can also be stated that a synergetic effect of the joint use of BSC and CRM, which would improve higher financial performance of companies, was not confirmed. As all articles, even this one was associated with certain constraints: 1/ Quality of accounting data used to calculate the profitability indicators of return on equity and return on assets. For reasons of tax optimization, companies often report earnings lower than they actually are. 2/ Questionnaire survey. To compile the study an extensive questionnaire survey was used, which is always linked with a certain degree of subjectivity in data provision. 3/ Time frame. (en)
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| Title
| - Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech Republic
- Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech Republic (en)
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| skos:prefLabel
| - Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech Republic
- Utilization of Balanced Scorecard and Customer Relationship Management and the Effect of Their Joint Use on the Financial Performance of Companies in the Czech Republic (en)
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| skos:notation
| - RIV/70883521:28120/14:43872354!RIV15-MSM-28120___
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| http://linked.open...avai/riv/aktivita
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| http://linked.open...avai/riv/aktivity
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| http://linked.open...vai/riv/dodaniDat
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| http://linked.open...aciTvurceVysledku
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| http://linked.open.../riv/druhVysledku
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| http://linked.open...iv/duvernostUdaju
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| http://linked.open...titaPredkladatele
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| http://linked.open...dnocenehoVysledku
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| http://linked.open...ai/riv/idVysledku
| - RIV/70883521:28120/14:43872354
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| http://linked.open...riv/jazykVysledku
| |
| http://linked.open.../riv/klicovaSlova
| - Balanced Scorecard (BSC), Customer Relationship Management (CRM), financial performance, synergetic effects (en)
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| http://linked.open.../riv/klicoveSlovo
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| http://linked.open...ontrolniKodProRIV
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| http://linked.open...v/mistoKonaniAkce
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| http://linked.open...i/riv/mistoVydani
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| http://linked.open...i/riv/nazevZdroje
| - Proceedings of the International Conference on Performance Management: Designing the High-Performing Organization
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| http://linked.open...in/vavai/riv/obor
| |
| http://linked.open...ichTvurcuVysledku
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| http://linked.open...cetTvurcuVysledku
| |
| http://linked.open...vavai/riv/projekt
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| http://linked.open...UplatneniVysledku
| |
| http://linked.open...iv/tvurceVysledku
| - Knápková, Adriana
- Pavelková, Drahomíra
- Homolka, Lubor
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| http://linked.open...vavai/riv/typAkce
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| http://linked.open.../riv/zahajeniAkce
| |
| number of pages
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| http://purl.org/ne...btex#hasPublisher
| |
| https://schema.org/isbn
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| http://localhost/t...ganizacniJednotka
| |
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