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  • Branding is a powerful tool and an intangible asset in marketing. It differentiates a product or a service from the competitors’ offerings in market place. The relationship between a consumer and a brand is a bond. Consumers offer their trust and loyalty expecting utility through consistent product performance. The competition among commercial banks in Sri Lanka is fierce. Various advertising appeals are made to encourage customers to switch their service provider. At the same time existing customers are frequently exposed to offers and counter offers from competing brands. Researchers viewed this issue investigating the impact of advertizing appeals like rational, emotional, moral, and celebrative endorsements to determine the brand loyalty of customers in commercial banks in Sri Lanka. The research carried out at a field survey among 200 respondents, who are loyal customers of five commercial banks, representing both public and private sectors. Respondents were located in Colombo and suburbs.
  • Branding is a powerful tool and an intangible asset in marketing. It differentiates a product or a service from the competitors’ offerings in market place. The relationship between a consumer and a brand is a bond. Consumers offer their trust and loyalty expecting utility through consistent product performance. The competition among commercial banks in Sri Lanka is fierce. Various advertising appeals are made to encourage customers to switch their service provider. At the same time existing customers are frequently exposed to offers and counter offers from competing brands. Researchers viewed this issue investigating the impact of advertizing appeals like rational, emotional, moral, and celebrative endorsements to determine the brand loyalty of customers in commercial banks in Sri Lanka. The research carried out at a field survey among 200 respondents, who are loyal customers of five commercial banks, representing both public and private sectors. Respondents were located in Colombo and suburbs. (en)
Title
  • Impact of Advertising Appeals on Brand Loyalty: With special reference to the Commercial banking Industry in Sri Lanka.
  • Impact of Advertising Appeals on Brand Loyalty: With special reference to the Commercial banking Industry in Sri Lanka. (en)
skos:prefLabel
  • Impact of Advertising Appeals on Brand Loyalty: With special reference to the Commercial banking Industry in Sri Lanka.
  • Impact of Advertising Appeals on Brand Loyalty: With special reference to the Commercial banking Industry in Sri Lanka. (en)
skos:notation
  • RIV/70883521:28120/11:43866687!RIV12-MSM-28120___
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  • 203621
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  • RIV/70883521:28120/11:43866687
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  • fast food, market structure, monopolistic, competitiveness (en)
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  • [89F22D3367FA]
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  • Kuala Lumpur, Malaysia
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  • Kuala Lumpur, Malaysia
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  • Proceedings of the 16th International Business Information Management Association Conference
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  • Chovancová, Miloslava
  • Wanninayake, Mudiyanselage
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  • Khalid s. Soliman, Ibima
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  • 978-0-9821489-5-2
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  • 28120
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