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  • Nespokojení zákazníci představují pro organizace z oblasti služeb velké nebezpečí. Proto je nezbytné, aby společnosti, které poskytují služby měly fungující systém jakosti a toho nelze dosáhnout bez efektivního měření. V příspěvku jsou shrnuta společná východiska pro analýzu a měření kvality ve službách. (cs)
  • Unsatisfied customers represent a great danger for service organization. For this reason it is crucial for service organization to have a functional system of quality and it can not be achieved without effective measurement. In this paper the common grounds for analyzing quality (definitions, quality concepts, establishing quality factors and different models) and for measuring quality are discussed.
  • Unsatisfied customers represent a great danger for service organization. For this reason it is crucial for service organization to have a functional system of quality and it can not be achieved without effective measurement. In this paper the common grounds for analyzing quality (definitions, quality concepts, establishing quality factors and different models) and for measuring quality are discussed. (en)
Title
  • Service Quality Measurement
  • Měření kvality ve službách (cs)
  • Service Quality Measurement (en)
skos:prefLabel
  • Service Quality Measurement
  • Měření kvality ve službách (cs)
  • Service Quality Measurement (en)
skos:notation
  • RIV/68407700:21220/05:02111536!RIV08-MSM-21220___
http://linked.open.../vavai/riv/strany
  • 227;229
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 542423
http://linked.open...ai/riv/idVysledku
  • RIV/68407700:21220/05:02111536
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • quality, measurement, service (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [A5136973C768]
http://linked.open...v/mistoKonaniAkce
  • Žilinská technická univerzita, Žilina
http://linked.open...i/riv/mistoVydani
  • Žilina
http://linked.open...i/riv/nazevZdroje
  • TRANSCOM 2005 - 6th European Conference of Young Research and Science Workers in Transport and Telecommunications
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
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  • Košetická, Barbora
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Žilinská univerzita v Žiline
https://schema.org/isbn
  • 80-8070-420-1
http://localhost/t...ganizacniJednotka
  • 21220
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