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Description
  • Nespokojení zákazníci představují pro organizace z oblasti služeb velké nebezpečí. Proto je nezbytné, aby společnosti, které poskytují služby měly fungující systém jakosti a toho nelze dosáhnout bez efektivního měření. V příspěvku jsou shrnuta společná východiska pro analýzu a měření kvality ve službách. (cs)
  • Unsatisfied customers represent a great danger for service organization. For this reason it is crucial for service organization to have a functional system of quality and it can not be achieved without effective measurement. In this paper the common grounds for analyzing quality (definitions, quality concepts, establishing quality factors and different models) and for measuring quality are discussed.
  • Unsatisfied customers represent a great danger for service organization. For this reason it is crucial for service organization to have a functional system of quality and it can not be achieved without effective measurement. In this paper the common grounds for analyzing quality (definitions, quality concepts, establishing quality factors and different models) and for measuring quality are discussed. (en)
Title
  • Analysing and Measuring Quality in Services
  • Analysing and Measuring Quality in Services (en)
  • Rozbor a měření jakosti ve službách (cs)
skos:prefLabel
  • Analysing and Measuring Quality in Services
  • Analysing and Measuring Quality in Services (en)
  • Rozbor a měření jakosti ve službách (cs)
skos:notation
  • RIV/68407700:21220/05:02107789!RIV08-MSM-21220___
http://linked.open.../vavai/riv/strany
  • 1046;1047
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 512002
http://linked.open...ai/riv/idVysledku
  • RIV/68407700:21220/05:02107789
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Analysing, Measuring, Quality (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [49C4FF9356D5]
http://linked.open...v/mistoKonaniAkce
  • Praha
http://linked.open...i/riv/mistoVydani
  • Praha
http://linked.open...i/riv/nazevZdroje
  • Proceedings of Workshop 2005 - Part A,B
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Kožíšek, Jan
  • Košetická, Barbora
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • České vysoké učení technické v Praze
https://schema.org/isbn
  • 80-01-03201-9
http://localhost/t...ganizacniJednotka
  • 21220
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