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An Entity of Type : http://linked.opendata.cz/ontology/domain/vavai/Vysledek, within Data Space : linked.opendata.cz associated with source document(s)

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Description
  • Service area rang among the key sectors of most economies. It needs the quality of services to be monitored and evaluated. The aim of this paper is to describe ways of assessing the quality of services in terms of process and product services. Authors will be addressed in terms of the process of questioning - VOC and mystery shopping and their practical application. The evaluation of product quality customer service presents the customer window. Quality evaluation of services process and product are very important for the competitiveness of the company and its growth potential.
  • Service area rang among the key sectors of most economies. It needs the quality of services to be monitored and evaluated. The aim of this paper is to describe ways of assessing the quality of services in terms of process and product services. Authors will be addressed in terms of the process of questioning - VOC and mystery shopping and their practical application. The evaluation of product quality customer service presents the customer window. Quality evaluation of services process and product are very important for the competitiveness of the company and its growth potential. (en)
Title
  • Evaluating Quality of Services
  • Evaluating Quality of Services (en)
skos:prefLabel
  • Evaluating Quality of Services
  • Evaluating Quality of Services (en)
skos:notation
  • RIV/61989100:27510/12:86084283!RIV13-MSM-27510___
http://linked.open...avai/predkladatel
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • V
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 135029
http://linked.open...ai/riv/idVysledku
  • RIV/61989100:27510/12:86084283
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Service, quality, evaluation, customer, satisfaction (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [ECECFEAD6154]
http://linked.open...v/mistoKonaniAkce
  • Lisabon
http://linked.open...i/riv/mistoVydani
  • Prague
http://linked.open...i/riv/nazevZdroje
  • International Academic Conference : conference proceedings : Lisbon, Portugal, September, 9-12 2012
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Štverková, Hana
  • Blecharz, Pavel
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • IISES
https://schema.org/isbn
  • 978-80-905241-2-5
http://localhost/t...ganizacniJednotka
  • 27510
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