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Description
  • In last decades the IT services penetrated into many company and institution processes and many of these processes have becoma strongly depending on IT services supplies. The described situation caused the increasing pressure on the IT services quality which represents one of important innovation potential of IT area in the crisis. To ensure sufficient quality of these services it is necessary to determine the required quality parameters. These parameters are defined by users and customers respectively they are defined through analysis the user and customer requirements. Each IT services doesn´t have the same importance for company because different services support or may support different company/institution processes and their unavailability or quality inadequate to requirements may cause damage in varying scope and degrees.
  • In last decades the IT services penetrated into many company and institution processes and many of these processes have becoma strongly depending on IT services supplies. The described situation caused the increasing pressure on the IT services quality which represents one of important innovation potential of IT area in the crisis. To ensure sufficient quality of these services it is necessary to determine the required quality parameters. These parameters are defined by users and customers respectively they are defined through analysis the user and customer requirements. Each IT services doesn´t have the same importance for company because different services support or may support different company/institution processes and their unavailability or quality inadequate to requirements may cause damage in varying scope and degrees. (en)
Title
  • Availability Management of IT Services
  • Availability Management of IT Services (en)
skos:prefLabel
  • Availability Management of IT Services
  • Availability Management of IT Services (en)
skos:notation
  • RIV/61989100:27510/11:86077873!RIV12-MSM-27510___
http://linked.open...avai/predkladatel
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 187691
http://linked.open...ai/riv/idVysledku
  • RIV/61989100:27510/11:86077873
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • SIXSIGMA; IT Service quality; IT Service; DMAIC - Define Measure Analyze Improve Control cycle; Business process; Availability (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [753CB860990E]
http://linked.open...v/mistoKonaniAkce
  • Portorož, Slovinsko
http://linked.open...i/riv/mistoVydani
  • Maribor
http://linked.open...i/riv/nazevZdroje
  • 30th International Conference on Organizacional Science Development
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Ministr, Jan
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Faculty of Organizational Science, University of Maribor
https://schema.org/isbn
  • 978-961-232-245-8
http://localhost/t...ganizacniJednotka
  • 27510
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