Basic themes in document: CRM innovation; Back Office; Front Office; e-business; CRM strategy; CRM specification; CRM implementation; TQM; Baldrige Award; labour competencies. ě ú S \ d h
Basic themes in document: CRM innovation; Back Office; Front Office; e-business; CRM strategy; CRM specification; CRM implementation; TQM; Baldrige Award; labour competencies. ě ú S \ d h (en)