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| rdf:type
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| Description
| - The current changes in the market environment have a significant influence on the companies' behaviour. That is why performance management on the basis of an analysis of financial results is no longer sufficient. The present approaches put stress on a complex, strategic concept of performance, whose typical feature is not only that they are results oriented, but also that they are process oriented. They require investigating the future success and risk factors and their mutual relations, they emphasize the necessity of interconnecting individual components of performance and, last but not least, ensuring feedback. That is why monitoring the company performance from the point of view of the customers must be an important part of the performance measurement and management system. This performance monitoring system part provides the company with information about perception of individual components of the value given to the customers, and so it makes it possible for the managers to react to their needs and wishes quickly and effectively, strengthen the customer relations, and increase the customers' loyalty. The paper aims to define performance from the point of view of customers in the context of the company performance and the basic approaches to its measurement and management.
- The current changes in the market environment have a significant influence on the companies' behaviour. That is why performance management on the basis of an analysis of financial results is no longer sufficient. The present approaches put stress on a complex, strategic concept of performance, whose typical feature is not only that they are results oriented, but also that they are process oriented. They require investigating the future success and risk factors and their mutual relations, they emphasize the necessity of interconnecting individual components of performance and, last but not least, ensuring feedback. That is why monitoring the company performance from the point of view of the customers must be an important part of the performance measurement and management system. This performance monitoring system part provides the company with information about perception of individual components of the value given to the customers, and so it makes it possible for the managers to react to their needs and wishes quickly and effectively, strengthen the customer relations, and increase the customers' loyalty. The paper aims to define performance from the point of view of customers in the context of the company performance and the basic approaches to its measurement and management. (en)
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| Title
| - The Company Performance from the Point of View of the Customers in the Context of the Company Performance
- The Company Performance from the Point of View of the Customers in the Context of the Company Performance (en)
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| skos:prefLabel
| - The Company Performance from the Point of View of the Customers in the Context of the Company Performance
- The Company Performance from the Point of View of the Customers in the Context of the Company Performance (en)
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| skos:notation
| - RIV/00216275:25310/12:39895309!RIV13-MSM-25310___
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| http://linked.open...avai/predkladatel
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| http://linked.open...avai/riv/aktivita
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| http://linked.open...avai/riv/aktivity
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| http://linked.open...vai/riv/dodaniDat
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| http://linked.open...aciTvurceVysledku
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| http://linked.open.../riv/druhVysledku
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| http://linked.open...iv/duvernostUdaju
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| http://linked.open...titaPredkladatele
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| http://linked.open...dnocenehoVysledku
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| http://linked.open...ai/riv/idVysledku
| - RIV/00216275:25310/12:39895309
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| http://linked.open...riv/jazykVysledku
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| http://linked.open.../riv/klicovaSlova
| - company performance measurement.; supplier performance; Company performance (en)
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| http://linked.open.../riv/klicoveSlovo
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| http://linked.open...ontrolniKodProRIV
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| http://linked.open...v/mistoKonaniAkce
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| http://linked.open...i/riv/mistoVydani
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| http://linked.open...i/riv/nazevZdroje
| - CLC 2012 - Congress proceedings
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| http://linked.open...in/vavai/riv/obor
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| http://linked.open...ichTvurcuVysledku
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| http://linked.open...cetTvurcuVysledku
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| http://linked.open...UplatneniVysledku
| |
| http://linked.open...iv/tvurceVysledku
| - Lošťáková, Hana
- Pecinová, Zuzana
- Havránek, Petr
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| http://linked.open...vavai/riv/typAkce
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| http://linked.open.../riv/zahajeniAkce
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| number of pages
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| http://purl.org/ne...btex#hasPublisher
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| https://schema.org/isbn
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| http://localhost/t...ganizacniJednotka
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| is http://linked.open...avai/riv/vysledek
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