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  • Příspěvek se zabývá metodikou měření kvality služeb poskytovaných zákazníkům před prodejem, během prodeje a po prodeji výrobků určených pro další zpracování. Vymezuje oblasti systému péče o zákazníky, kterým je třeba při hodnocení kvality služeb věnovat pozornost. Jsou to připravenost podniku na poskytování služeb, proces objednávání a dodávání výrobků a služby poskytované před prodejem a po prodeji výrobků. V příspěvku je specifikováno, jaké atributy kvality služeb v rámci těchto dílčích součástí systému péče o zákazníky je vhodné při hodnocení jejich kvality zvažovat a jak při tomto měření postupovat. (cs)
  • This paper deals with methodology of services quality measurement at services rendered to customers before, during and after sales of products for production consumption. Firstly it defines the areas of system care of customers to which it is necessary to pay attention when evaluating services quality. It is a company readiness to first-rate services rendering, services connected with ordering and delivering products and the before-selling and after-selling services. Secondly this paper specifies which services quality attributes in terms of customers care system are suitable to be considered for quality evaluation, what steps to take.
  • This paper deals with methodology of services quality measurement at services rendered to customers before, during and after sales of products for production consumption. Firstly it defines the areas of system care of customers to which it is necessary to pay attention when evaluating services quality. It is a company readiness to first-rate services rendering, services connected with ordering and delivering products and the before-selling and after-selling services. Secondly this paper specifies which services quality attributes in terms of customers care system are suitable to be considered for quality evaluation, what steps to take. (en)
Title
  • How to Measure Services Quality?
  • How to Measure Services Quality? (en)
  • Jak měřit kvallitu služeb? (cs)
skos:prefLabel
  • How to Measure Services Quality?
  • How to Measure Services Quality? (en)
  • Jak měřit kvallitu služeb? (cs)
skos:notation
  • RIV/00216275:25310/04:00003385!RIV08-MSM-25310___
http://linked.open.../vavai/riv/strany
  • 48-51
http://linked.open...avai/riv/aktivita
http://linked.open...avai/riv/aktivity
  • S
http://linked.open...vai/riv/dodaniDat
http://linked.open...aciTvurceVysledku
http://linked.open.../riv/druhVysledku
http://linked.open...iv/duvernostUdaju
http://linked.open...titaPredkladatele
http://linked.open...dnocenehoVysledku
  • 566752
http://linked.open...ai/riv/idVysledku
  • RIV/00216275:25310/04:00003385
http://linked.open...riv/jazykVysledku
http://linked.open.../riv/klicovaSlova
  • Services Quality; Services Quality Measurement (en)
http://linked.open.../riv/klicoveSlovo
http://linked.open...ontrolniKodProRIV
  • [480786EB70C2]
http://linked.open...v/mistoKonaniAkce
  • Vilnius
http://linked.open...i/riv/mistoVydani
  • Vilnius
http://linked.open...i/riv/nazevZdroje
  • Proceedings of Scietific Conference Problems of Services Industry Development under the European Integrating Process
http://linked.open...in/vavai/riv/obor
http://linked.open...ichTvurcuVysledku
http://linked.open...cetTvurcuVysledku
http://linked.open...UplatneniVysledku
http://linked.open...iv/tvurceVysledku
  • Lošťáková, Hana
http://linked.open...vavai/riv/typAkce
http://linked.open.../riv/zahajeniAkce
number of pages
http://purl.org/ne...btex#hasPublisher
  • Vilnius University
https://schema.org/isbn
  • 9955-430-51-6
http://localhost/t...ganizacniJednotka
  • 25310
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